{"id":24002,"date":"2023-08-29T13:25:54","date_gmt":"2023-08-29T11:25:54","guid":{"rendered":"https:\/\/www.sloneek.com\/?post_type=blog&p=24002"},"modified":"2026-08-12T10:04:27","modified_gmt":"2026-08-12T08:04:27","slug":"david-balas","status":"publish","type":"blog","link":"https:\/\/www.sloneek.com\/cs\/blog\/david-balas\/","title":{"rendered":"Od tenisu a u\u010den\u00ed \u010de\u0161tiny ke spokojen\u00fdm z\u00e1kazn\u00edk\u016fm: David Bal\u00e1\u0161 ve Sloneekovi \ud83c\udfbe"},"content":{"rendered":"\n

Sloneek se p\u0159edstavuje \u2013 Nr.3 David Bal\u00e1\u0161<\/h2>\n\n\n\n
\n

David<\/strong> je hlavn\u00ed postavou v na\u0161em happiness t\u00fdmu<\/strong>. Byl tak\u00e9 prvn\u00ed, kdo dok\u00e1zal Sloneeka ovl\u00e1dnout, pochopit a nastavit za 2 dny. Je tedy \u017eivouc\u00edm d\u016fkazem toho, \u017ee na\u0161e aplikace nen\u00ed tak slo\u017eit\u00e1 \ud83d\ude0a. Du\u0161\u00ed i t\u011blem Morav\u00e1k. Jako b\u00fdval\u00fd profesion\u00e1ln\u00ed tenista a tren\u00e9r v\u00ed o z\u00e1kaznick\u00e9 p\u00e9\u010di v\u00edc, ne\u017e by se mohlo zd\u00e1t.<\/p>\n<\/blockquote>\n\n\n\n

Jak ses dostal do Sloneeka?<\/b><\/h3>\n\n\n\n

Na rovinu, ne\u017e jsem ve Sloneekovi za\u010dal, nev\u011bd\u011bl jsem o n\u011bm v podstat\u011b nic. Ale narazil jsem na jeho pracovn\u00ed nab\u00eddku a stra\u0161n\u011b m\u011b zaujal styl, jak\u00fdm byla napsan\u00e1. \u0158\u00edkal jsem si, \u017ee to prost\u011b zkus\u00edm, p\u0159esto\u017ee jsem nespl\u0148oval prakticky \u017e\u00e1dn\u00e9 po\u017eadavky na pozici. Mysl\u00edm, \u017ee kdyby na druh\u00e9 stran\u011b sed\u011bl n\u011bkdo jin\u00fd ne\u017e Milan, tak asi vis\u00edm na n\u011bjak\u00e9 intern\u00ed n\u00e1st\u011bnce jako uk\u00e1zkov\u00fd exot. Ale s Milanem jsme si vz\u00e1jemn\u011b sedli a klaplo to.<\/p>\n\n\n\n

Ty jsi b\u00fdval\u00fd tenista. Jak jsi se vlastn\u011b dostal ke \u201eklasick\u00e9mu\u201c zam\u011bstn\u00e1n\u00ed?<\/h3>\n\n\n\n

Dobr\u00e1 ot\u00e1zka. Po konci z\u00e1vod\u011bn\u00ed jsem n\u011bjak\u00fd \u010das u\u010dil soukrom\u011b \u010de\u0161tinu a tr\u00e9noval tenis. Ale nikdy jsem \u00fapln\u011b nerespektoval hranice oboru, \u017ee by to \u010dlov\u011bka m\u011blo n\u011bjak definovat. Hledal jsem sp\u00ed\u0161 n\u011bjak\u00fd energick\u00fd t\u00fdm s viz\u00ed, startupov\u00e9 pozice, kter\u00e9 budou m\u00edt drive.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Co m\u00e1\u0161 vlastn\u011b ve Sloneekovi jako customer happines manager na starosti?<\/h3>\n\n\n\n

Kdy\u017e jsem poprv\u00e9 vid\u011bl svoji pozici ofici\u00e1ln\u011b napsanou, v\u011bd\u011bl jsem, \u017ee se budu p\u0159i jej\u00edm vysv\u011btlov\u00e1n\u00ed potit. \ud83d\ude0a Re\u00e1ln\u011b se star\u00e1m o to, aby m\u011bli z\u00e1kazn\u00edci hladk\u00fd onboarding. Klienta provedu cel\u00fdm procesem, d\u00e1v\u00e1m mu pot\u0159ebn\u00fd support, pom\u00e1h\u00e1m s nastaven\u00edm aplikace a tak d\u00e1l. Z\u00e1rove\u0148 od z\u00e1kazn\u00edk\u016f sb\u00edr\u00e1m zp\u011btnou vazbu, kterou vyhodnocuji a p\u0159ed\u00e1v\u00e1m d\u00e1l koleg\u016fm z produktu.<\/p>\n\n\n\n

Z\u00e1rove\u0148 je to denn\u00ed p\u00e9\u010de o na\u0161e st\u00e1vaj\u00edc\u00ed klienty. Moje KPI se po\u010d\u00edtaj\u00ed podle toho, jak jsou spokojeni na\u0161i klienti.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Tak\u017ee jsi takov\u00e1 prvn\u00ed linie, prvn\u00ed n\u00e1razn\u00edk, do koho si z\u00e1kazn\u00edk \u0161\u0165ouchne?<\/h3>\n\n\n\n

P\u0159esn\u011b tak. \ud83d\ude0a<\/p>\n\n\n\n

Co vlastn\u011b by podle tebe m\u011bla firma d\u011blat, aby m\u011bla spokojen\u00e9 z\u00e1kazn\u00edky?<\/h3>\n\n\n\n

Dok\u00e1zat sm\u011brem k z\u00e1kazn\u00edkovi vytvo\u0159it pocit, \u017ee jsme tu pro n\u011bj. Zn\u00ed to jako kli\u0161\u00e9, co se p\u00ed\u0161e do claimu na web, ale opravdu je t\u0159eba naslouchat jejich pot\u0159eb\u00e1m. A tak\u00e9 formovat produkt nejenom podle toho, co chceme my jako firma, ale do ur\u010dit\u00e9 m\u00edry i podle z\u00e1kaznick\u00e9 zku\u0161enosti. To by nem\u011blo b\u00fdt n\u011bco um\u011bl\u00e9ho nebo nucen\u00e9ho, m\u011bl by to b\u00fdt p\u0159irozen\u00fd proces. A jsem r\u00e1d, \u017ee lid\u00e9 v na\u0161em t\u00fdmu to vn\u00edmaj\u00ed stejn\u011b. V\u011b\u0159\u00edm, \u017ee lidsk\u00fd p\u0159\u00edstup z\u00e1kazn\u00edci c\u00edt\u00ed. Kdy\u017e vytv\u00e1\u0159\u00edme HR software, je pot\u0159eba respektovat po\u017eadavky HRist\u016f a HRistek.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Vyu\u017eije\u0161 ve sv\u00e9 pr\u00e1ci tak\u00e9 n\u011bco ze sv\u00e9 tren\u00e9rsk\u00e9 a u\u010ditelsk\u00e9 kari\u00e9ry?<\/h3>\n\n\n\n

M\u016f\u017ee to zn\u00edt absurdn\u011b, ale t\u0159eba u\u010den\u00ed \u010de\u0161tiny nebo tr\u00e9nov\u00e1n\u00ed tenisu mi mysl\u00edm daly docela dobr\u00fd z\u00e1klad pro support pozici, i kdy\u017e se to m\u016f\u017ee jevit jako \u00fapln\u011b jin\u00e1 oblast. P\u0159edev\u0161\u00edm jsem se nau\u010dil trp\u011blivosti a komunikaci se \u0161irokou \u0161k\u00e1lou r\u016fzn\u00fdch lid\u00ed s r\u016fzn\u00fdmi probl\u00e9my a pot\u0159ebami.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Ve Sloneekovi bude\u0161 v z\u00e1\u0159\u00ed rok. Co t\u011b na n\u011bm nejv\u00edc bav\u00ed? Pro\u010d si vlastn\u011b ve slon\u00edm st\u00e1du?<\/h3>\n\n\n\n

Jsem stra\u0161n\u011b nad\u0161en\u00fd z toho, jak\u00e9 m\u00e1m kolem sebe hrozn\u011b fajn lidi, od kter\u00fdch se m\u016f\u017eu ka\u017ed\u00fd den n\u011bco nau\u010dit a se kter\u00fdmi se m\u016f\u017eeme vz\u00e1jemn\u011b inspirovat. Bav\u00ed m\u011b firemn\u00ed kultura \u2013 vz\u00e1jemn\u00e1 d\u016fv\u011bra, nezi\u0161tn\u00e1 pomoc, \u017ee se na sebe um\u00edme spolehnout a nen\u00ed to nic vynucen\u00e9ho, ale prost\u011b n\u011bco, co se ud\u011bl\u00e1. A to je stra\u0161n\u011b super.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Tak\u017ee se v\u00e1m da\u0159\u00ed dr\u017eet t\u00fdmov\u00e9ho ducha, i kdy\u017e ka\u017ed\u00fd pracujete na jin\u00e9 stran\u011b republiky?<\/h3>\n\n\n\n

\u0158ekl bych, \u017ee jo. A je to podle m\u011b d\u00edky tomu, \u017ee jsme v\u0161ichni z r\u016fzn\u00fdch prost\u0159ed\u00ed a d\u00e1v\u00e1me dohromady zaj\u00edmav\u00fd mix a spole\u010dn\u011b tak vytv\u00e1\u0159\u00edme motivuj\u00edc\u00ed prost\u0159ed\u00ed, kter\u00e9 \u017eene n\u00e1\u0161 produkt d\u00e1l. Ka\u017ed\u00fd se sna\u017e\u00ed d\u00e1t o trochu v\u00edc, ne\u017e by t\u0159eba musel, a na v\u00fdvoji Sloneeka je to zn\u00e1t.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Co d\u011bl\u00e1\u0161 ve voln\u00e9m \u010dase? Pinkne\u0161 si ob\u010das?<\/h3>\n\n\n\n

Do m\u00ed\u010dku pink\u00e1m po\u0159\u00e1d, ka\u017ed\u00fd den. St\u00e1le se je\u0161t\u011b v\u011bnuji tren\u00e9rstv\u00ed. Jinak miluji pozn\u00e1v\u00e1n\u00ed nov\u00fdch kultur. Prostopoval jsem spoustu zem\u00ed, r\u00e1d vzpom\u00edn\u00e1m t\u0159eba na Tanzanii nebo Indii. Trochu m\u011b mrz\u00ed, \u017ee moje stopa\u0159sk\u00e1 l\u00e9ta jsou u\u017e asi za mnou. Ale moj\u00ed nejv\u011bt\u0161\u00ed \u017eivotn\u00ed v\u00e1\u0161n\u00ed jsou asi \u0161achy.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Zahr\u00e1l u\u017e si s tebou n\u011bkdo ve firm\u011b?<\/h3>\n\n\n\n

Ne, nezahr\u00e1l. Douf\u00e1m, \u017ee to n\u011bkdo z nich kone\u010dn\u011b naprav\u00ed. \ud83d\ude09<\/p>\n","protected":false},"featured_media":24061,"template":"","meta":{"_acf_changed":false,"_acf":"","inline_featured_image":false,"footnotes":""},"class_list":["post-24002","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_categories-sloneek-people"],"acf":[],"yoast_head":"\nDavid Bal\u00e1\u0161 - Sloneek<\/title>\n<meta name=\"description\" content=\"Od tenisu a u\u010den\u00ed \u010de\u0161tiny ke spokojen\u00fdm z\u00e1kazn\u00edk\u016fm: David Bal\u00e1\u0161 ve Sloneekovi ????\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sloneek.com\/cs\/blog\/david-balas\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Od tenisu a u\u010den\u00ed \u010de\u0161tiny ke spokojen\u00fdm z\u00e1kazn\u00edk\u016fm: David Bal\u00e1\u0161 ve Sloneekovi \ud83c\udfbe\" \/>\n<meta property=\"og:description\" content=\"Od tenisu a u\u010den\u00ed \u010de\u0161tiny ke spokojen\u00fdm z\u00e1kazn\u00edk\u016fm: David Bal\u00e1\u0161 ve Sloneekovi ????\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sloneek.com\/cs\/blog\/david-balas\/\" \/>\n<meta property=\"og:site_name\" content=\"Sloneek\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sloneekcom\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-12T08:04:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sloneek.com\/wp-content\/uploads\/2023\/08\/Frame-832-1-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.sloneek.com\/wp-content\/uploads\/2023\/08\/Frame-832-1-1.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Odhadovan\u00e1 doba \u010dten\u00ed\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.sloneek.com\\\/cs\\\/blog\\\/david-balas\\\/\",\"url\":\"https:\\\/\\\/www.sloneek.com\\\/cs\\\/blog\\\/david-balas\\\/\",\"name\":\"David Bal\u00e1\u0161 - 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