{"id":36765,"date":"2024-11-04T14:49:57","date_gmt":"2024-11-04T13:49:57","guid":{"rendered":"https:\/\/www.sloneek.com\/?post_type=blog&p=36765"},"modified":"2026-08-13T12:40:15","modified_gmt":"2026-08-13T10:40:15","slug":"rozhovor-simon-steffal","status":"publish","type":"blog","link":"https:\/\/www.sloneek.com\/cs\/blog\/rozhovor-simon-steffal\/","title":{"rendered":"O komunikaci ve firm\u00e1ch se \u0160imonem Steffalem"},"content":{"rendered":"\n
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\u0160imon je psychologem a dlouholet\u00fdm mentorem v oblasti komunikace a vzd\u011bl\u00e1v\u00e1n\u00ed. D\u00edky sv\u00e9 v\u00e1\u0161ni pro u\u010den\u00ed a bohat\u00fdm pracovn\u00edm zku\u0161enostem zalo\u017eil v roce 2019 spole\u010dnost Mindset Mentors<\/a>. S\u202ftou u\u010d\u00ed t\u00fdmy komunikovat s respektem, konkr\u00e9tn\u011b, otev\u0159en\u011b a s jasn\u00fdm c\u00edlem \u2013 dos\u00e1hnout lep\u0161\u00edch v\u00fdsledk\u016f a r\u016fstu.<\/span> <\/span><\/p>\n<\/blockquote>\n\n\n\n

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 \u201e<\/span>Ego je prost\u011b za\u010d\u00e1tek a konec v\u0161eho<\/span><\/i>,\u201c \u0159\u00edk\u00e1, kdy\u017e se bav\u00edme o tom, jak dok\u00e1zat druh\u00e9mu \u0159\u00edci laskav\u011b tvrd\u00fd feedback<\/a>, i tom, jestli se mu u\u017e n\u011bkdy p\u0159i komunika\u010dn\u00edm auditu stalo, \u017ee jej n\u011bkdo vyhodil se slovy \u201eTohle jako poslouchat nebudu!\u201c. <\/span> <\/span><\/p>\n<\/blockquote>\n\n\n\n

V<\/span><\/b>\u202f<\/span><\/b>dne\u0161n\u00ed dob\u011b se to hem\u017e\u00ed slovy kou\u010dink, mentoring, terapeut. Kdo nem\u00e1 kou\u010de, jako by nebyl. Jak\u00fd je v<\/span><\/b>\u202f<\/span><\/b>nich ale rozd\u00edl, a v<\/span><\/b>\u202f<\/span><\/b>jak\u00fdch situac\u00edch volit jakou variantu?\u202f<\/span><\/b> <\/span><\/p>\n\n\n\n

\u00dapln\u011b jednodu\u0161e. Co se t\u00fd\u010de legislativy, ani jedna z\u202ft\u011bchto prax\u00ed nen\u00ed zat\u00edm nijak uz\u00e1kon\u011bn\u00e1. To znamen\u00e1, \u017ee kou\u010dem, mentorem nebo terapeutem m\u016f\u017ee b\u00fdt kdokoliv. A\u0165 pro to m\u00e1, nebo nem\u00e1 kvalifikaci. Tak\u017ee u\u017e jenom z toho d\u016fvodu je d\u016fle\u017eit\u00e9 b\u00fdt p\u0159i v\u00fdb\u011bru opatrn\u00fd a m\u00edt dobrou rozhodovac\u00ed matici. Vzd\u011bl\u00e1n\u00ed je dobr\u00fd za\u010d\u00e1tek.  <\/span> <\/span><\/p>\n\n\n\n

V\u202fp\u0159\u00edpad\u011b terapeuta je tento term\u00edn t\u0159eba odli\u0161it od psychoterapeuta \u2013 ten m\u00e1 akreditovan\u00fd psychoterapeutick\u00fd v\u00fdcvik v odpov\u00eddaj\u00edc\u00ed d\u00e9lce a podm\u00ednkou je tak\u00e9 dokon\u010den\u00e9 magistersk\u00e9 vzd\u011bl\u00e1n\u00ed. To sam\u00e9 bych se ptal u kou\u010dinku. Je to kou\u010d, kter\u00fd m\u00e1 certifikaci? A u koho? Je za t\u00edm n\u011bjak\u00e1 mezin\u00e1rodn\u00ed asociace (ICF, EMCC)? Pokud ano, v\u00edm, \u017ee \u010dlov\u011bk pro\u0161el kvalitn\u011b postaven\u00fdm programem, m\u00e1 supervizi, dodr\u017euje etick\u00fd kodex pr\u00e1ce apod. <\/span> <\/span><\/p>\n\n\n\n

U mentora je to mnohem slo\u017eit\u011bj\u0161\u00ed, tam nic takov\u00e9ho nen\u00ed. Tam bych se hlavn\u011b d\u00edval po zku\u0161enostech toho \u010dlov\u011bka. Chci pomoc v\u202fmarketingu? V\u011bd\u011bt n\u011bco o tom, jak se vede marketingov\u00fd t\u00fdm? <\/span> <\/span><\/p>\n\n\n\n

Pak je t\u0159eba, aby mi radil n\u011bkdo, kdo m\u00e1 t\u0159eba 10, 15 let zku\u0161enost\u00ed s marketingem, m\u00e1 n\u011bjak\u00fd track record, v\u00fdsledky. Jin\u00fdmi slovy, je tam prost\u011b penzum zku\u0161enost\u00ed a znalost\u00ed, kter\u00e9 mi ten \u010dlov\u011bk re\u00e1ln\u011b m\u016f\u017ee p\u0159edat. A ne, \u017ee m\u011b veden\u00ed marketingov\u00e9ho t\u00fdmu u\u010d\u00ed \u010dlov\u011bk, kter\u00fd v\u202f\u017eivot\u011b \u017e\u00e1dn\u00fd t\u00fdm nevedl a v oboru je rok. To je prost\u011b blbost.<\/span> <\/span><\/p>\n\n\n\n

Tak\u017ee shrneme. Prvn\u00ed my\u0161lenka by m\u011bla b\u00fdt, kde se ten \u010dlov\u011bk vzal, jak\u00e9 m\u00e1 dovednosti, jestli je m\u00e1 potvrzen\u00e9 n\u011bjakou certifikac\u00ed, kter\u00e1 je v\u011brohodn\u00e1, a jak\u00e9 m\u00e1 zku\u0161enosti.<\/span><\/b> <\/span><\/b> <\/span><\/p>\n\n\n\n

Ano, a druh\u00e9 rozhodovac\u00ed krit\u00e9rium je, pro\u010d to pot\u0159ebuji a co vlastn\u011b pot\u0159ebuji. Pokud jsem v\u202fn\u011bjak\u00e9 t\u011b\u017ek\u00e9 \u017eivotn\u00ed situaci a moc nev\u00edm, co se sebou, d\u00e1v\u00e1 smysl si vybrat psychoterapii. Pokud jsem na n\u011bjak\u00e9 \u017eivotn\u00ed k\u0159i\u017eovatce nebo si jen pot\u0159ebuji uklidit v hlav\u011b, s\u00e1hl bych po kou\u010dinku. Pot\u0159ebuji nabrat n\u011bjak\u00e9 dovednosti, skillset, nau\u010dit se zkratky, abych m\u00edsto p\u011bti let danou v\u011bc stihl za rok a dostal se z bodu A do bodu B, se\u017eenu si mentora, kter\u00fd to fakt um\u00ed, m\u00e1 zku\u0161enosti a pom\u016f\u017ee mi tu cestu naj\u00edt. <\/span> <\/span><\/p>\n\n\n\n

To je takov\u00fd z\u00e1klad. A t\u0159et\u00ed v\u011bc je, a t\u00edm se vlastn\u011b vrac\u00edm k\u202ft\u00e9 prvn\u00ed, ne\u017e se do \u010dehokoliv pust\u00edm, tak si to t\u0159ikr\u00e1t rozmysl\u00edm a ov\u011b\u0159\u00edm, s k\u00fdm se do toho chci pustit.<\/span> Je fakt dobr\u00e9 nespadnout do osidel n\u011bjak\u00fdm ezo\u0161mejd\u016fm a manipul\u00e1tor\u016fm, kte\u0159\u00ed z\u202flid\u00ed tahaj\u00ed pen\u00edze.<\/span> <\/span><\/p>\n\n\n\n

Ano, na to jsem pr\u00e1v\u011b vlastn\u011b tak trochu v t\u00e9 ot\u00e1zce nar\u00e1\u017eel. \u017de se dneska za mentora m\u016f\u017ee prohl\u00e1sit t\u00e9m\u011b\u0159 kdokoliv.<\/span><\/b> A je t\u011b\u017ek\u00e9 rozeznat, komu se sv\u011b\u0159it.<\/span><\/b>  <\/span><\/p>\n\n\n\n

Z t\u011bch t\u0159\u00ed oblast\u00ed je to asi nekomplikovan\u011bj\u0161\u00ed u mentoringu. Kou\u010dink u\u017e m\u00e1 pom\u011brn\u011b velkou tradici a jsou za n\u00edm i n\u011bjak\u00e9 organizace.<\/span> Psychoterapie pak m\u00e1 certifikovan\u00fd, akreditovan\u00fd<\/span> syst\u00e9m vzd\u011bl\u00e1v\u00e1n\u00ed. Ide\u00e1ln\u00ed je, kdy\u017e je dan\u00fd \u010dlov\u011bk i klinick\u00fd psycholog nebo m\u00e1 alespo\u0148 psychologick\u00e9 vzd\u011bl\u00e1n\u00ed. U mentora plat\u00ed jedin\u00e9 \u2013 jestli ten \u010dlov\u011bk fakt v\u00ed, o \u010dem mluv\u00ed, a m\u00e1 po\u017eadovan\u00e9 zku\u0161enosti. <\/span> <\/span><\/p>\n\n\n\n

A druh\u00e1 takov\u00e1 d\u016fle\u017eit\u00e1 v\u011bc p\u0159i v\u00fdb\u011bru a\u0165 u\u017e psychoterapeuta, kou\u010de nebo mentora je, zda si sedneme jako lidi. To, \u017ee m\u00e1 dan\u00fd \u010dlov\u011bk zku\u0161enosti, je\u0161t\u011b neznamen\u00e1, \u017ee n\u00e1m to bude klapat po lidsk\u00e9 str\u00e1nce.<\/span> Ale je to nebezpe\u010dn\u00e9 i naopak. Kdy\u017e n\u00e1m to skv\u011ble sed\u00ed lidsky, a je to jen manipulant, kter\u00fd nic neum\u00ed a tah\u00e1 z n\u00e1s pen\u00edze, bude to mnohem slo\u017eit\u011bj\u0161\u00ed odhalit, proto\u017ee tyhle lidi moc dob\u0159e v\u011bd\u00ed, jak budovat z\u00e1vislostn\u00ed vztahy.<\/span> <\/span><\/p>\n\n\n\n

Te\u010f jsi mi nahr\u00e1l na dal\u0161\u00ed ot\u00e1zku. V\u017edycky mezi klientem a odborn\u00edkem vznik\u00e1 n\u011bjak\u00fd vztah, navozuje se d\u016fv\u011bra.<\/span><\/b> Stalo se ti n\u011bkdy, \u017ee se ti lid\u00e9<\/a> za\u010dali sv\u011b\u0159ovat i s dal\u0161\u00edmi v\u011bcmi, kter\u00e9 u\u017e byly sp\u00ed\u0161 pro psychologa? A jak vlastn\u011b na takovou situaci reagovat?<\/span><\/b> <\/span><\/p>\n\n\n\n

Takov\u00e1 situace se stane prakticky v ka\u017ed\u00e9 pom\u00e1haj\u00edc\u00ed profesi a spr\u00e1vn\u00fd odborn\u00edk pou\u017eije v\u202ftakov\u00e9 chv\u00edli etick\u00fd kodex. A\u0165 u\u017e toti\u017e d\u011bl\u00e1te mentoring byznysov\u00fd nebo n\u011bjak\u00fd jin\u00fd nebo d\u011bl\u00e1te kou\u010dink, v n\u011bjak\u00fd moment s druh\u00fdm \u010dlov\u011bkem nav\u00e1\u017eete \u00fazk\u00fd vztah. A te\u010f trochu odbo\u010d\u00edm, proto\u017ee je pot\u0159eba pochopit jednu v\u011bc. Ono se to d\u011bje i lidem, kte\u0159\u00ed t\u0159eba u\u010d\u00ed jazyky \u2013 jeden na jednoho. Ten princip je toti\u017e postaven\u00fd na tom, \u017ee jde o prost\u0159ed\u00ed, kde je tomu druh\u00e9mu v\u011bnovan\u00e1 pln\u00e1 pozornost. A kdy se v\u00e1m dnes stane, \u017ee m\u00e1te zcela plnou pozornost toho druh\u00e9ho, kter\u00fd je tam jenom pro v\u00e1s? To je \u00fa\u017easn\u00e9 prost\u0159ed\u00ed. Zvl\u00e1\u0161\u0165 v dne\u0161n\u00ed dob\u011b. <\/span> <\/span><\/p>\n\n\n\n

To je pravda. \u010cas je dnes drah\u00e1 komodita.<\/span><\/b> <\/span><\/p>\n\n\n\n

A tohle se st\u00e1v\u00e1, pokud si sedneme jako lidi a funguje to i po t\u00e9 profesn\u00ed str\u00e1nce. Velmi rychle vznik\u00e1 d\u016fv\u011brn\u00e9 a bezpe\u010dn\u00e9 prost\u0159ed\u00ed. A t\u00edm p\u00e1dem lidi maj\u00ed tendence se za\u010d\u00edt sv\u011b\u0159ovat a otev\u00edrat se.<\/span> <\/span><\/p>\n\n\n\n

A tady p\u0159ich\u00e1z\u00ed na \u0159adu dv\u011b v\u011bci. Za prv\u00e9 \u2013 na za\u010d\u00e1tku je t\u0159eba definovat hranice spolupr\u00e1ce. A za druh\u00e9 \u2013 schopnost ty hranice rozpoznat, vyt\u00e1hnout na sv\u011btlo, nechat ustoupit ego a \u0159\u00edct, tady j\u00e1 pomoct nem\u016f\u017eu, proto\u017ee to je za hranicemi toho, co j\u00e1 d\u011bl\u00e1m. Tedy pojmenovat situaci nahlas. \u010c\u00edm d\u00e9le \u010dek\u00e1me, t\u00edm je to jen hor\u0161\u00ed. <\/span> <\/span><\/p>\n\n\n\n

Ka\u017ed\u00e9mu se to bu\u010f u\u017e stalo, nebo se mu to ur\u010dit\u011b stane, a je d\u016fle\u017eit\u00e9 s\u202ft\u00edm um\u011bt pracovat. B\u00fdt na to p\u0159ipraven.<\/span> <\/span><\/p>\n\n\n\n

Nejhor\u0161\u00ed, co se m\u016f\u017ee st\u00e1t, je, \u017ee se v dobr\u00e9 v\u00ed\u0159e sna\u017e\u00edme pomoct v oblastech, kter\u00fdm prost\u011b nerozum\u00edme. To je za m\u011b cesta do pekel. V tomhle jsem pravideln\u00fdm kritikem kou\u010d\u016f bez psychologick\u00e9ho nebo psychoterapeutick\u00e9ho vzd\u011bl\u00e1n\u00ed, kte\u0159\u00ed prost\u011b nejsou vybaveni na to, aby d\u011blali p\u00e9\u010di o du\u0161i i zdrav\u00ed. Je to velmi nebezpe\u010dn\u00e9 a nerozumn\u00e9. Mo\u017en\u00e1 se v\u202fdobr\u00e9 v\u00ed\u0159e sna\u017e\u00edme pomoc, ale je ot\u00e1zka, jestli v\u016fbec pom\u00e1h\u00e1me.<\/span> <\/span><\/p>\n\n\n\n

No a cel\u00e9 je to za\u0161t\u00edt\u011bn\u00e9 takovou jednou velkou my\u0161lenkou, a to, \u017ee ka\u017ed\u00e1 pom\u00e1haj\u00edc\u00ed profese m\u00e1 v podstat\u011b jeden z\u00e1kladn\u00ed c\u00edl \u2013 nevytv\u00e1\u0159et z\u00e1vislostn\u00ed vztahy. C\u00edlem je osamostatn\u011bn\u00ed klienta. Pokud se klient stane na m\u011b z\u00e1visl\u00fdm, vznik\u00e1 tam pocit \u201ebez n\u011bj to jako nezvl\u00e1dnu\u201c, je to \u0161patn\u011b. Moje akceschopnost b\u011bhem takov\u00e9 spolupr\u00e1ce m\u00edsto r\u016fstu kles\u00e1, a to nen\u00ed spr\u00e1vn\u011b. Tento princip ale pr\u00e1v\u011b vyu\u017e\u00edvaj\u00ed manipul\u00e1to\u0159i a ezo\u0161mejdi.<\/span><\/p>\n\n\n\n

\"Hybrid
Skupinov\u00e1 zp\u011btn\u00e1 vazba.<\/figcaption><\/figure>\n\n\n\n

Terapeut, kou\u010d nebo mentor ale nen\u00ed v\u017edycky v roli, kdy chv\u00e1l\u00ed. \u010casto je vystaven tomu, \u0159\u00edkat v\u011bci, kter\u00e9 ten druh\u00fd nechce sly\u0161et. Jak podat druh\u00fdm n\u011bjakou nep\u0159\u00edjemnou v\u011bc tak, aby to ust\u00e1li? A stalo se ti n\u011bkdy, \u017ee t\u011b n\u011bkdo vyhodil se slovy \u201eTohle jako poslouchat nebudu!\u201c?<\/span><\/b> <\/span><\/p>\n\n\n\n

No jasn\u011b. V mentoringu je to asi je\u0161t\u011b b\u011b\u017en\u011bj\u0161\u00ed ne\u017e v\u202fkou\u010dinku. V n\u011bm p\u0159ece jenom plat\u00ed, \u017ee kou\u010dovac\u00ed procesy prim\u00e1rn\u011b vytv\u00e1\u0159\u00ed prostor pro druh\u00e9ho. Kou\u010d nerad\u00ed, ne\u0159\u00edk\u00e1, jak m\u00e1me co d\u011blat. Kou\u010d nab\u00edz\u00ed n\u00e1stroje, stimuluje, vytv\u00e1\u0159\u00ed prost\u011b pro druh\u00e9ho prostor, aby si odpov\u011bdi na\u0161el s\u00e1m. Psychoterapeut je trochu n\u011bco jin\u00e9ho, tam z\u00e1le\u017e\u00ed, o jak\u00e9m terapeutick\u00e9m sm\u011bru se bav\u00edme. Ale mentor\u016fv \u00fakol je co nejrychleji druh\u00e9mu pomoci samostatn\u011b dos\u00e1hnout jeho c\u00edl\u016f. A jeden z kl\u00ed\u010dov\u00fdch aspekt\u016f mentoringu je podle m\u011b, \u017ee nel\u017eeme, nemanipulujeme a neml\u017e\u00edme.<\/span> <\/span><\/p>\n\n\n\n

Druh\u00e9ho nechl\u00e1chol\u00edme, \u017ee je lep\u0161\u00ed, ne\u017e aktu\u00e1ln\u011b je. Hlavn\u00ed je pro n\u00e1s d\u00e1vat zp\u011btnou vazbu, kter\u00e1 je laskav\u011b tvrd\u00e1, up\u0159\u00edmn\u00e1 a m\u00e1 za \u00fakol toho druh\u00e9ho posunout. Ale jestli se posune, nebo ne, to u\u017e je na n\u011bm.<\/span> <\/span><\/p>\n\n\n\n

A je stoprocentn\u011b pravda, \u017ee se mi \u2013 napo\u010d\u00edtal bych to na prstech jedn\u00e9 ruky, a u\u017e se pomalu bl\u00ed\u017e\u00edm i k\u202ft\u00e9 druh\u00e9 \u2013 stalo, \u017ee to ten druh\u00fd neustoj\u00ed. Proto\u017ee to, co tomu \u010dlov\u011bku \u0159ekneme, je natolik odli\u0161n\u00e9 od toho, jak vn\u00edm\u00e1 sv\u011bt, a hlavn\u011b s\u00e1m sebe, svoji sebehodnotu, \u017ee tam pro nic jin\u00e9ho nen\u00ed m\u00edsto. A je jednodu\u0161\u0161\u00ed to odm\u00edtnout, ne\u017e se t\u00edm zab\u00fdvat.<\/span> <\/span><\/p>\n\n\n\n

A ono sly\u0161et \u201eZamyslel ses n\u011bkdy nad t\u00edm, do jak velk\u00e9 m\u00edry, je to, jak to v t\u00e9hle firm\u011b vypad\u00e1 v tuto chv\u00edli, tvoje odpov\u011bdnost? A do jak velk\u00e9 m\u00edry si k tomu s\u00e1m p\u0159isp\u011bl?\u201c je hodn\u011b t\u011b\u017ek\u00e9. Je to tvrd\u00e1 ot\u00e1zka. Zvl\u00e1\u0161\u0165 kdy\u017e \u010dlov\u011bk celou dobu mluv\u00ed o tom, jak ti ostatn\u00ed jsou \u0161patn\u00ed, jak nefunguj\u00ed, jak nedod\u00e1vaj\u00ed, co maj\u00ed a tak podobn\u011b. Pak p\u0159ich\u00e1z\u00ed ta pam\u00e1tn\u00e1 v\u011bta \u2013 \u201eNa to jsem si t\u011b nezaplatil! Tohle od tebe nepot\u0159ebuju! O tomhle ta zak\u00e1zka nen\u00ed.\u201c Stav\u00ed se obrann\u00e9 zdi \ud83d\ude00 <\/span> <\/span><\/p>\n\n\n\n

A n\u00e1m se st\u00e1v\u00e1 docela \u010dasto, \u017ee zak\u00e1zka, kter\u00e1 k n\u00e1m na mentoring p\u0159ijde, je: \u201eM\u00e1m tu n\u011bjak\u00fd rozbit\u00fd lidi, p\u0159ij\u010f mi je opravit.\u201c Jako kdybych byl n\u011bjak\u00fd automechanik. <\/span>\ud83d\ude0a<\/span> \u201eHele tady kolegovi prasklo v hlav\u011b t\u011bsn\u011bn\u00ed, tady kolegovi te\u010dou n\u011bjak\u00e9 trubky, poj\u010f a sprav to.\u201c Tak takhle to v\u202fre\u00e1ln\u00e9m sv\u011bt\u011b u lid\u00ed fakt nefunguje. Ka\u017ed\u00fd z n\u00e1s je zasazen do n\u011bjak\u00e9ho syst\u00e9mu a to, jak se chov\u00e1, se v\u202fn\u011bm projevuje.<\/span> <\/span><\/p>\n\n\n\n

Poda\u0159\u00ed se n\u011bkdy \u010dlov\u011bku ten setup a pohled zm\u011bnit?<\/span><\/b> <\/span><\/p>\n\n\n\n

 Ano, je-li ochoten o tom uva\u017eovat, je-li ochoten poznat svoje vlastn\u00ed ego. Ego je v tomto p\u0159\u00edpad\u011b opravdu nejv\u011bt\u0161\u00ed p\u0159ek\u00e1\u017ekou toho, abychom mohli pracovat v z\u00f3n\u011b zdr\u017eenliv\u00e9 a v\u011bdom\u00e9 reakce. To je stra\u0161n\u011b t\u011b\u017ek\u00e9. J\u00e1 \u0159eknu zp\u011btnou vazbu, kter\u00e1 je laskav\u011b tvrd\u00e1, a ten druh\u00fd hned za\u010dne startovat. A u\u017e jsme ztracen\u00ed, proto\u017ee nastoupily emoce a ego. V tu chv\u00edli je nejlep\u0161\u00ed se zastavit, nadechnout, ud\u011blat t\u0159i kroky stranou, a\u0165 u\u017e ment\u00e1ln\u011b nebo fyzicky, a \u0159\u00edct si: \u201eTo, co jsi te\u010f \u0159ekl, se mi v\u016fbec nel\u00edb\u00ed.\u201c A zkusit se zamyslet pro\u010d, zeptat se a m\u00edt odvahu to prozkoumat. A to je n\u00e1stroj, kter\u00e9mu \u0159\u00edk\u00e1me mindset pr\u016fzkumn\u00edka. Nasadit ho nen\u00ed jednoduch\u00e9 a je to aktivn\u00ed a v\u011bdom\u00e1 pr\u00e1ce. <\/span> <\/span><\/p>\n\n\n\n

Ego je prost\u011b za\u010d\u00e1tek a konec v\u0161eho.<\/span> <\/span><\/p>\n\n\n\n

No a dostal jsi se tedy u\u017e do situace, \u017ee n\u011bkdo tvou kritiku neust\u00e1l?<\/span><\/b> <\/span><\/p>\n\n\n\n

Jasn\u011b. A je norm\u00e1ln\u00ed, \u017ee se to d\u011bje. Ale z\u00e1rove\u0148 si jako mentor mus\u00edm polo\u017eit ot\u00e1zku \u2013 existuje alternativa? Je alternativou, \u017ee budu lh\u00e1t? Nebo to zm\u011bk\u010d\u00edm? Nebo ne\u0159eknu pravdu? Ale od toho si m\u011b nenajali. Jsem tady od toho, abych \u0159\u00edkal laskav\u011b tvrd\u00e9 v\u011bci, proto\u017ee nikdo jin\u00fd je t\u0159eba dan\u00e9mu \u010dlov\u011bku ne\u0159ekne. A pokud na tom spolupr\u00e1ce sel\u017ee, tak je to v po\u0159\u00e1dku. <\/span> <\/span><\/p>\n\n\n\n

A nepramen\u00ed n\u011bkdy probl\u00e9my z\u202ftoho, \u017ee si vz\u00e1jemn\u011b m\u00e1lo naslouch\u00e1me? Komunikace je v\u0161ude kolem n\u00e1s, m\u00e1me sch\u016fzky, cally, mluv\u00edme, vol\u00e1me, ale neposlouch\u00e1me, co n\u00e1m chce ten druh\u00fd \u0159\u00edct<\/span><\/b>. <\/span> <\/span><\/p>\n\n\n\n

Ano. Dnes je zna\u010dn\u00e1 akcentace na komunikaci sm\u011brem k\u202fdruh\u00fdm.<\/span> Jak je \u201edob\u0159e\u201c zmanipulovat, jak je pozitivn\u011b ovlivnit, jak je p\u0159esv\u011bd\u010dit, jak n\u011bco vyjednat. Neust\u00e1le ovliv\u0148ujeme ty druh\u00e9. Abychom ale nav\u00e1zali vztahy a n\u00e1sledn\u011b n\u00e1m dob\u0159e fungovaly, bez naslouch\u00e1n\u00ed se neobejdeme. <\/span> <\/span><\/p>\n\n\n\n

A jestli n\u011bco \u010dasto vid\u00edm, tak to je paraleln\u00ed komunikace. Ty mluv\u00ed\u0161, j\u00e1 t\u011b sly\u0161\u00edm, ale vlastn\u011b \u010dek\u00e1m, a\u017e domluv\u00ed\u0161, abych n\u011bco \u0159ekl j\u00e1. Rozhovory a interakce b\u011b\u017e\u00ed paraleln\u011b vedle sebe. Je to opravdu \u00fapln\u011b typick\u00e1 v\u011bc pro dne\u0161n\u00ed komunikaci. Jeden vyprav\u00ed a druh\u00fd hned \u0159\u00edk\u00e1: \u201eNo to j\u00e1\u2026\u201c.<\/span> T\u00edmhle stylem se m\u00edj\u00edme a ur\u010dit\u011b tak vztahy nebudujeme.<\/span> <\/span><\/p>\n\n\n\n

Aktivn\u00ed naslouch\u00e1n\u00ed nebo nedejbo\u017ee empatick\u00e9 naslouch\u00e1n\u00ed \u2013 to u\u017e je vy\u0161\u0161\u00ed level<\/span>\ud83d\ude0a <\/span>\u2013 je dovednost, kter\u00e1 se extr\u00e9mn\u011b vypl\u00e1c\u00ed, ne ve smyslu ziskovosti, ale v dopadu na vztahy. A jestli n\u011bco je stoprocentn\u011b pravda, tak drtiv\u00e1 v\u011bt\u0161ina nedorozum\u011bn\u00ed mezi lidmi ve firm\u00e1ch \u010di v t\u00fdmech nen\u00ed tvo\u0159en\u00e1 t\u00edm, \u017ee by si lid\u00e9 cht\u011bli d\u011blat zle a byli v n\u011bjak\u00e9m siln\u00e9m konfliktu. V drtiv\u00e9 v\u011bt\u0161in\u011b je to tak, \u017ee se prost\u011b nesly\u0161\u00edme, dom\u00fd\u0161l\u00edme si, a pak na z\u00e1klad\u011b vlastn\u00edch domn\u011bnek projektujeme, jedn\u00e1me a p\u0159ij\u00edm\u00e1me rozhodnut\u00ed. <\/span><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

A jak by si tedy firmy m\u011bly komunikaci zorganizovat? Kde nastavit pravidla?<\/span><\/b> <\/span><\/p>\n\n\n\n

Sta\u010d\u00ed si polo\u017eit ot\u00e1zky jako \u2013 kudy pos\u00edl\u00e1me akutn\u00ed sd\u011blen\u00ed? E-mailem, Slackem, telefonem? Kolik m\u00e1me komunika\u010dn\u00edch kan\u00e1l\u016f? V\u00edce ne\u017e deset? Tak to se z toho zbl\u00e1zn\u00edme. \u010c\u00edm v\u00edce kan\u00e1l\u016f, \u010d\u00edm v\u011bt\u0161\u00ed kolektiv, a \u010d\u00edm v\u00edce lid\u00ed v hybridn\u00edm re\u017eimu pr\u00e1ce, t\u00edm v\u011bt\u0161\u00ed \u0161ance, \u017ee se informace poztr\u00e1c\u00ed a vznikne mezilidsk\u00e9 pnut\u00ed, kter\u00e9 ale nen\u00ed v z\u00e1kladu my\u0161len\u00e9 zle. <\/span> <\/span><\/p>\n\n\n\n

Jeden p\u0159\u00edklad z\u202freality. M\u00e1te meeting. Je v\u00e1s tam p\u011bt, dva lidi jsou online, na t\u0159et\u00edho jsme zapomn\u011bli a neposlali mu pozv\u00e1nku. Jeden z nich, co byl online, tak vlastn\u011b online nebyl, proto\u017ee jsme si toho nev\u0161imli. Z t\u011bch p\u011bti dva p\u0159i\u0161li pozd\u011b, a jeden ode\u0161el d\u0159\u00edv. A te\u010f m\u00e1me n\u011bjak\u00e9 mno\u017estv\u00ed v\u011bc\u00ed, co se \u0159ekly na tom meetingu, ani v jeden moment tam nebyli v\u0161ichni, z\u00e1pis nen\u00ed, proto\u017ee je p\u0159ece zbyte\u010dn\u00fd. Pak si \u010d\u00e1st lid\u00ed nap\u00ed\u0161e p\u0159\u00edm\u00e9 zpr\u00e1vy v soukrom\u00ed mezi sebou, a v\u00fdsledkem je chaos \u2013 co bude kdo a jak d\u011blat, do kdy a v jak\u00e9m je to stavu vid\u00edme a\u017e zp\u011btn\u011b (a \u010dasto pozd\u011b). To je obraz moj\u00ed zku\u0161enosti modern\u00ed doby, toho, jak dneska ve spoust\u011b firem \u017eijeme a fungujeme. To u\u017e je ale syst\u00e9mov\u00e1 v\u011bc a je nutn\u00e9 ji \u0159e\u0161it na \u00farovni syst\u00e9mu.<\/span> <\/span><\/p>\n\n\n\n

Od jak\u00e9 velikosti by tedy firma m\u011bla za\u010d\u00edt \u0159e\u0161it intern\u00ed komunikaci? Kdy nast\u00e1v\u00e1 chv\u00edle, kdy si mus\u00edme stanovit n\u011bjak\u00e1 pravidla, a u\u017e n\u00e1m nebude sta\u010dit whatsappov\u00e1 skupina nebo jeden kan\u00e1l na Slacku?<\/span><\/b> <\/span> <\/span><\/p>\n\n\n\n

Mno\u017estv\u00ed vztah\u016f mezi jednotlivci roste s ka\u017ed\u00fdm p\u0159idan\u00fdm \u010dlenem. Existuje na to i vzorec (R = [N x (N-1) \/ 2]. Kdy\u017e p\u0159id\u00e1te dal\u0161\u00edho \u010dlov\u011bka do skupiny, kvadraticky naroste po\u010det vztah\u016f ve skupin\u011b.<\/span> <\/span><\/p>\n\n\n\n

Jin\u00fdmi slovy bez jak\u00e9hokoliv informa\u010dn\u00edho syst\u00e9mu dok\u00e1\u017ee fungovat skupina o zhruba 8 lidech. Ve skupin\u011b 6-8 lid\u00ed jsme schopni v\u0161ichni v\u0161echno v\u011bd\u011bt, fungujeme-li v jednom prostoru. V hybridn\u00ed syst\u00e9mu u\u017e nast\u00e1v\u00e1 trochu probl\u00e9m, proto\u017ee se informace t\u0159\u00ed\u0161t\u00ed ve dvou prostorech. A samoz\u0159ejm\u011b se t\u0159\u00ed\u0161t\u00ed d\u00e1l, kdy\u017e za\u010dneme vyu\u017e\u00edvat dal\u0161\u00ed online kan\u00e1ly a n\u00e1stroje. Za\u010d\u00edn\u00e1me ztr\u00e1cet p\u0159ehled kdo s\u202fk\u00fdm, KDE a o \u010dem mluvil. Je logick\u00e9, \u017ee s\u202fp\u0159ib\u00fdvaj\u00edc\u00edmi lidmi se za\u010dnou tvo\u0159it t\u00fdmy a z\u00e1rove\u0148 za\u010d\u00edn\u00e1me ztr\u00e1cet p\u0159ehled, kde jsou jak\u00e9 informace a ke komu se jak\u00e1 informace dostala. <\/span> <\/span><\/p>\n\n\n\n

Ale takov\u00e9 ty nejv\u011bt\u0161\u00ed zlomov\u00e9 body jsou cca 20, 50, 150 a 400 lid\u00ed. Z 10 na 20 je to fakt brut\u00e1ln\u00ed skok, z 20 na 50 je to hust\u00fd, z 50 na 120 \u010di 150 je to \u0161\u00edlen\u00fd, ze 150 na 300 nebo 400 je to mazec, ze 400 na 1000 u\u017e ani ne a z\u202f1 000 na 10 000 vlastn\u011b u\u017e taky ne, proto\u017ee ty syst\u00e9my u\u017e jsou tak na\u0161k\u00e1lovan\u00e9, \u017ee funguj\u00ed pro opravdu velk\u00e9 skupiny a v\u00edcem\u00e9n\u011b pro jak\u00e9koliv \u010d\u00edslo.<\/span> <\/span><\/p>\n\n\n\n

A na jak\u00e9 zm\u011bny v\u202fkomunikaci by se tedy rozr\u016fstaj\u00edc\u00ed firma m\u011bla zam\u011b\u0159it?<\/span><\/b> <\/span><\/p>\n\n\n\n

D\u016fle\u017eit\u00e9 je komunikaci opravdu stav\u011bt postupn\u011b, jak se rozr\u016fst\u00e1te. Aby a\u017e n\u00e1s bude 20, 40, nebo 150, tak jsme se z\u202ftoho nepo\u2026 . Typicky je t\u0159eba za\u010d\u00edt p\u0159em\u00fd\u0161let nad t\u00edm, jak\u00e9 informace pot\u0159ebujeme pos\u00edlat cel\u00e9mu t\u00fdmu a jak\u00e9 informace jen n\u011bkomu. Kdo m\u00e1 v\u202fjak\u00e9m odd\u011blen\u00ed na starost komunikaci a kdo je na\u0161e sty\u010dn\u00e1 osoba. Jak pracujeme s\u202fkomunika\u010dn\u00edmi filtry, co to znamen\u00e1 transparentnost, kde shroma\u017e\u010fujeme informace. A takto se to nabaluje a vznik\u00e1 to, \u010demu \u0159\u00edk\u00e1me komunika\u010dn\u00ed management. <\/span> <\/span><\/p>\n\n\n\n

S\u202frostouc\u00edm po\u010dtem lid\u00ed ve firm\u011b je pak t\u0159eba za\u010d\u00edt \u0159e\u0161it rozd\u00edly r\u016fzn\u00fdch kultur, zem\u00ed apod. A zhruba od 60 lid\u00ed se za\u010dne vyv\u00edjet paraleln\u011b s komunika\u010dn\u011b<\/span>-<\/span><\/i>kulturn\u00edm managementem politick\u00e1 kultura. Tedy \u201ekdo s\u202fk\u00fdm\u201c, jak je rozd\u011blen\u00e1 moc, kdo m\u00e1 co pod palcem, kdo m\u00e1 na koho p\u00e1ku. V\u202fkorporac\u00edch zabere politika c\u00e9\u010dkov\u00fdm lidem a lidem v\u202fboardu zhruba 40\u201350 % \u010dasu. Kdo kde s\u202fk\u00fdm prosad\u00ed jakou strategii, kdo koho vyhod\u00ed. U\u017e je to velk\u00e1 nejen komunika\u010dn\u00ed hra.<\/span> <\/span><\/p>\n\n\n\n

\"Banner<\/a><\/figure>\n\n\n\n

Komunikaci ve firm\u00e1ch se v\u011bnuje\u0161 v\u00edc jak p\u011bt let. Jak se za tu dobu posunula? Je mo\u017en\u00e9 sledovat n\u011bjak\u00fd trend? Lep\u0161\u00ed se firmy v n\u011bkter\u00fdch oblastech?<\/span><\/b> <\/span> <\/span><\/p>\n\n\n\n

Gartner, Gallup, HBS a dal\u0161\u00ed tvrd\u00ed, \u017ee je komunikace mnohem komplexn\u011bj\u0161\u00ed. P\u0159ibylo kan\u00e1l\u016f. Komunikace je rychlej\u0161\u00ed, informac\u00ed je n\u00e1sobn\u011b v\u00edc, duplikuj\u00ed se, \u010d\u00e1st z nich je irelevantn\u00ed nebo proud\u00ed k irelevantn\u00edmu publiku, \u010d\u00e1st z n\u00e1s je jimi zahlcen\u00e1...v\u0161e je komplexn\u011bj\u0161\u00ed, komplikovan\u011bj\u0161\u00ed a o n\u011bco m\u00e9n\u011b uchopiteln\u00e9. Jamais Cascio to velmi trefn\u011b shrnul ve sv\u00e9m frameworku BANI<\/a>, popisuj\u00edc\u00edm modern\u00ed sv\u011bt. Sv\u011bt, kter\u00fd je zahlcuj\u00edc\u00ed, \u010dasto nepochopiteln\u00fd a v mnoha lidech vyvol\u00e1vaj\u00edc\u00ed \u00fazkost.<\/span> <\/span><\/p>\n\n\n\n

A vid\u00edme to na datech z\u202ffirem. V\u202fdotazn\u00edc\u00edch spokojenosti se v\u202fkolonce \u201eCo by mohla firma vylep\u0161it\u201c komunikace um\u00eds\u0165uje posledn\u00edch 50 let v\u202ftop t\u0159i. \u010clov\u011bk by \u0159ekl, \u017ee to budeme m\u00edt perfektn\u011b zm\u00e1kl\u00e9, a ono ne. \ud83d\ude00 Kdy\u017e se pak pt\u00e1te, co t\u00edm lid\u00e9 vlastn\u011b mysl\u00ed, zjist\u00edte, \u017ee odpov\u011b\u010f u\u017e tak jednoduch\u00e1 nen\u00ed a pot\u0159eby se prom\u011b\u0148uj\u00ed v\u202f\u010dase. Nen\u00ed to prost\u011b unifikovan\u00e9 sd\u011blen\u00ed \u201ekomunikace je probl\u00e9m\u201c. Je to \u2013 komunikace je moc, je j\u00ed m\u00e1lo, nekomunikuj\u00ed se d\u016fle\u017eit\u00e9 v\u011bci, nekomunikuj\u00ed se detaily, m\u00e1lo se komunikuje pro\u010d, moc se komunikuje jak, moc se kritizuje, m\u00e1lo se oce\u0148uje... <\/span> <\/span><\/p>\n\n\n\n

Jin\u00fdmi slovy, jde o natolik komplexn\u00ed t\u00e9ma, \u017ee se ned\u00e1 jednodu\u0161e zar\u00e1movat do odpov\u011bdi \u010dern\u00e1<\/span>-<\/span><\/i>b\u00edl\u00e1. To je ostatn\u011b probl\u00e9m jak\u00e9hokoliv komplexn\u00edho t\u00e9matu. Jenom v\u00edkend by n\u00e1m trvalo definovat v\u0161echny pojmy, abychom si navz\u00e1jem rozum\u011bli a mohli jsme v\u00e9st n\u011bjakou sofistikovanou debatu. <\/span> <\/span><\/p>\n\n\n\n

Ale to, \u010deho si m\u016f\u017eeme stoprocentn\u011b v\u0161imnout, je, \u017ee komunikace t\u00fdm\u016f, kter\u00e9 d\u0159\u00edv byly \u010dist\u011b jenom fyzicky na jedno m\u00edst\u011b, tak\u017ee informace prim\u00e1rn\u011b proudily mezi nimi neform\u00e1ln\u011b a p\u0159\u00edpadn\u011b n\u011bjakou n\u00e1stavbou v\u202fdigit\u00e1ln\u00ed podob\u011b typicky t\u0159eba e-mailem, se rozprost\u0159ely daleko v\u00edc do digit\u00e1ln\u00edho sv\u011bta. N\u011bkter\u00e9 firmy p\u0159e\u0161ly na full remote<\/a>, n\u011bkter\u00e9 jsou hybridn\u00ed. \u010c\u00e1st t\u00fdm\u016f je online, \u010d\u00e1st prezen\u010dn\u011b, p\u0159\u00edpadn\u011b se to v r\u016fzn\u00fdch form\u00e1tech st\u0159\u00edd\u00e1 a p\u0159el\u00e9v\u00e1. V\u0161echno se spolu mixuje a ukazuje se, \u017ee v takovou chv\u00edli, kdy m\u00e1me extr\u00e9mn\u011b komplexn\u00ed syst\u00e9m pr\u00e1ce, organizaci pr\u00e1ce a struktury, je v\u00edc ne\u017e kdy jindy d\u016fle\u017eit\u00e9 m\u00edt uklizeno v tom, kdy, kde a jak spolu mluv\u00edme. <\/span> <\/span><\/p>\n","protected":false},"featured_media":36766,"template":"","meta":{"_acf_changed":false,"_acf":"","inline_featured_image":false,"footnotes":""},"class_list":["post-36765","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_categories-vzdelavani-rozvoj"],"acf":[],"yoast_head":"\nO komunikaci ve firm\u00e1ch se \u0160imonem Steffalem | Sloneek<\/title>\n<meta name=\"description\" content=\"Zjist\u011bte, jak zlep\u0161it komunikaci ve firm\u00e1ch, vyhnout se chaosu a budovat efektivn\u00ed t\u00fdmy. ???? 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