{"id":50448,"date":"2025-12-11T17:22:34","date_gmt":"2025-12-11T16:22:34","guid":{"rendered":"https:\/\/www.sloneek.com\/?post_type=blog&#038;p=50448"},"modified":"2026-08-13T13:10:58","modified_gmt":"2026-08-13T11:10:58","slug":"moments-that-matter-zamestnanecka-zkusenost","status":"publish","type":"blog","link":"https:\/\/www.sloneek.com\/cs\/blog\/moments-that-matter-zamestnanecka-zkusenost\/","title":{"rendered":"Moments That Matter: Okam\u017eiky formuj\u00edc\u00ed zam\u011bstnaneckou zku\u0161enost"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Employee Experience (EX) se dnes \u0159ad\u00ed mezi nejd\u016fle\u017eit\u011bj\u0161\u00ed oblasti modern\u00edho HR. Ale kvalitn\u00ed EX nevznik\u00e1 t\u00edm, \u017ee p\u0159id\u00e1me benefity nebo zm\u011bn\u00edme intern\u00ed proces. EX se ve skute\u010dnosti tvo\u0159\u00ed v okam\u017eic\u00edch, kter\u00e9 maj\u00ed siln\u00fd emo\u010dn\u00ed dopad na zam\u011bstnance. Pr\u00e1v\u011b t\u011bm se \u0159\u00edk\u00e1 Moments That Matter (v \u010de\u0161tine \u201cmomenty, na kter\u00fdch z\u00e1le\u017e\u00ed\u201d).&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Podle v\u00fdzkumu Gartneru (2024) se 56 % HR odd\u011blen\u00ed aktivn\u011b zam\u011b\u0159uje na identifikaci a \u0159\u00edzen\u00ed Moments That Matter, proto\u017ee pr\u00e1v\u011b tyto momenty rozhoduj\u00ed o tom, jak zam\u011bstnanec vn\u00edm\u00e1 firmu, mana\u017eera, t\u00fdm i svou vlastn\u00ed hodnotu.&nbsp;<\/span><\/p>\n\n\n\n<h2 id=\"kde-se-pojem-moments-that-matter-vzal\" class=\"wp-block-heading\"><strong>Kde se pojem \u201eMoments That Matter\u201c vzal?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Ko\u0159eny sahaj\u00ed do z\u00e1kaznick\u00e9 zku\u0161enosti (CX). Jan Carlzon, b\u00fdval\u00fd CEO Scandinavian Airlines, u\u017e v roce 1987 definoval \u201emomenty pravdy\u201c - kr\u00e1tk\u00e9 interakce, kter\u00e9 z\u00e1sadn\u011b formuj\u00ed vn\u00edm\u00e1n\u00ed zna\u010dky. Po roce 2010 tento koncept p\u0159e\u0161el do HR d\u00edky autor\u016fm jako Jacob Morgan, Deloitte Human Capital Trends nebo Josh Bersin, kte\u0159\u00ed za\u010dali popisovat EX jako s\u00e9rii kritick\u00fdch okam\u017eik\u016f b\u011bhem zam\u011bstnaneck\u00e9 cesty.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span>V roce 2023 - 2025 ho formalizuj\u00ed organizace jako APQC, Gartner nebo Stewart Leadership. V\u0161ude zn\u00ed spole\u010dn\u00e1 zpr\u00e1va: Moments That Matter jsou nejkriti\u010dt\u011bj\u0161\u00ed body, kter\u00e9 mohou zlep\u0161it nebo zni\u010dit cel\u00fd zam\u011bstnaneck\u00fd z\u00e1\u017eitek.<\/span><\/p>\n\n\n\n<h2 id=\"co-presne-jsou-moments-that-matter\" class=\"wp-block-heading\"><strong>Co p\u0159esn\u011b jsou \u201eMoments That Matter\u201d?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span>\u201cMoments That Matter\u201d jsou emo\u010dn\u011b v\u00fdznamn\u00e9 momenty v employee experience, kter\u00e9 maj\u00ed siln\u00fd dopad na:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>d\u016fv\u011bru,<\/span><\/li>\n\n\n\n<li><span>psychologick\u00e9 bezpe\u010d\u00ed,<\/span><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sloneek.com\/cs\/engagement\/\"><span>anga\u017eovanost<\/span><\/a><span>,<\/span><\/li>\n\n\n\n<li><span>motivaci,<\/span><\/li>\n\n\n\n<li><span>v\u00fdkon,<\/span><\/li>\n\n\n\n<li><span>rozhodnut\u00ed z\u016fstat nebo odej\u00edt.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Nejde o b\u011b\u017en\u00e9 interakce. Jsou to okam\u017eiky, kter\u00e9 si zam\u011bstnanec pamatuje jako siln\u00e9 z\u00e1\u017eitky. Moments that matter jsou spojeny s p\u0159echody (transitions), o\u010dek\u00e1v\u00e1n\u00edm, zm\u011bnami, nejistotou, emocion\u00e1ln\u011b siln\u00fdmi situacemi.<\/span><\/p>\n\n\n\n<h2 id=\"proc-jsou-moments-that-matter-tak-dulezite\" class=\"wp-block-heading\"><strong>Pro\u010d jsou Moments That Matter tak d\u016fle\u017eit\u00e9?<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span>Emo\u010dn\u00ed zku\u0161enost zam\u011bstnance m\u00e1 p\u0159\u00edm\u00fd vliv na loajalitu a psychologickou pohodu.\u00a0<\/span><\/li>\n\n\n\n<li><span>Buduj\u00ed nebo ni\u010d\u00ed d\u016fv\u011bru: d\u016fv\u011bra se nevytv\u00e1\u0159\u00ed procesy, ale zp\u016fsobem, jak se firma chov\u00e1 v d\u016fle\u017eit\u00fdch chv\u00edl\u00edch.<\/span><\/li>\n\n\n\n<li><span>Ovliv\u0148uj\u00ed retenci: lid\u00e9 odch\u00e1zej\u00ed kv\u016fli siln\u011b negativn\u00edm opakuj\u00edc\u00edm se moment\u016fm. A z\u016fst\u00e1vaj\u00ed zejm\u00e9na kv\u016fli t\u011bm pozitivn\u00edm.<\/span><\/li>\n\n\n\n<li><span>Ovliv\u0148uj\u00ed v\u00fdkon: podpora v kl\u00ed\u010dov\u00fdch momentech dramaticky zrychluje adaptaci i time-to-productivity.<\/span><\/li>\n\n\n\n<li><span>Tvo\u0159\u00ed zam\u011bstnaneck\u00fd p\u0159\u00edb\u011bh: kdy\u017e se \u010dlov\u011bk bav\u00ed s kolegy, zn\u00e1m\u00fdmi nebo na pohovoru jinde, vypr\u00e1v\u00ed pr\u00e1v\u011b t\u011bchto z\u00e1\u017eitc\u00edch. A to p\u0159\u00edmo ovliv\u0148uje employer branding.\u00a0<\/span><\/li>\n<\/ol>\n\n\n\n<h3 id=\"4-pozitivni-a-negativni-priklady-z-praxe\" class=\"wp-block-heading\"><strong>4 Pozitivn\u00ed a negativn\u00ed p\u0159\u00edklady z praxe<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Pozitivn\u00ed p\u0159\u00edklady:&nbsp;<\/b><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span>P\u0159\u00edklad 1: <\/span><a href=\"https:\/\/www.sloneek.com\/cs\/onboarding\/\"><span>Prvn\u00ed den v nov\u00e9 pr\u00e1ci<\/span><\/a><span>. Zam\u011bstnanec p\u0159ijde a v\u0161e je p\u0159ipraveno, \u010dek\u00e1 ho uv\u00edtac\u00ed ritu\u00e1l, t\u00fdm ho podporuje, jeho mana\u017eer se o n\u011bj aktivn\u011b zaj\u00edm\u00e1, prvn\u00ed \u00fakoly jsou jasn\u00e9. V\u00fdsledek: c\u00edt\u00ed jistotu, bezpe\u010d\u00ed a pocit, \u017ee je v\u00edtan\u00fd.<\/span><\/li>\n\n\n\n<li><span>P\u0159\u00edklad 2: \u010clov\u011bk ud\u011bl\u00e1 chybu. Mana\u017eer zachov\u00e1 klid, zjist\u00ed, co se stalo, m\u00e1 \u0159e\u0161en\u00ed jak to opravit, podpo\u0159\u00ed zam\u011bstnance, jak se z chyby pou\u010dit a co d\u011blat\/ned\u011blat p\u0159\u00ed\u0161t\u011b. V\u00fdsledek: roste d\u016fv\u011bra a oba si buduj\u00ed dobr\u00fd vztah.\u00a0<\/span><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Negativn\u00ed p\u0159\u00edklady:<\/b><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span>P\u0159\u00edklad 1: Komunikace zm\u011bny. Firma ozn\u00e1m\u00ed reorganizaci chaoticky, bez detail\u016f a bez p\u0159\u00edtomnosti mana\u017eer\u016f. V\u00fdsledek: panika, spekulace, odchody kvalitn\u00edch lid\u00ed.<\/span><\/li>\n\n\n\n<li><span>P\u0159\u00edklad 2: \u0160patn\u011b zvl\u00e1dnut\u00fd <\/span><a href=\"https:\/\/www.sloneek.com\/cs\/offboarding\/\"><span>offboarding<\/span><\/a><span>. Zam\u011bstnanec se o v\u00fdpov\u011bdi dozv\u00ed p\u0159es kr\u00e1tkou v\u011btu na Teams nebo Slacku. V\u00fdsledek: siln\u00e9 emoce (hn\u011bv, pl\u00e1\u010d), okam\u017eit\u00e1 ztr\u00e1ta d\u016fv\u011bry a ochoty spolupracovat d\u00e1l. Negativn\u00ed reputace zna\u010dky.\u00a0<\/span><\/li>\n<\/ol>\n\n\n\n<blockquote class=\"wp-block-quote blockquote--tip is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>TIP: Chcete m\u00edt offboarding uchopen dob\u0159e, bez zbyte\u010dn\u00e9 chaotick\u00e9 administrace? Vyzkou\u0161ejte Sloneek - v HR syst\u00e9mu najdete i modul <a href=\"https:\/\/www.sloneek.com\/cs\/offboarding\/\">Offboarding<\/a>, ve kter\u00e9m m\u00e1te v\u0161echno od \u0161ablon, dokument\u016f, a cel\u00e9ho procesu, abyste na nic nezapom\u011bli.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image alignnone wp-image-50459 size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"561\" src=\"https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience.webp\" alt=\"Fotografie dvou zdrav\u00edc\u00edch se koleg\u016f jako p\u0159\u00edklad pozitivn\u00ed employee experience\" class=\"wp-image-50459\" srcset=\"https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience.webp 1000w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-300x168.webp 300w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-768x431.webp 768w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-80x45.webp 80w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-66x37.webp 66w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-576x323.webp 576w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-200x112.webp 200w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-20x11.webp 20w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-30x17.webp 30w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-45x25.webp 45w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-65x36.webp 65w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-68x38.webp 68w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-240x135.webp 240w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-270x151.webp 270w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-180x101.webp 180w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-294x165.webp 294w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-63x35.webp 63w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-61x34.webp 61w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-400x224.webp 400w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-810x454.webp 810w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-690x387.webp 690w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-84x47.webp 84w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-500x281.webp 500w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-800x449.webp 800w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">V\u0159el\u00e9 p\u0159iv\u00edt\u00e1n\u00ed nov\u00e9ho kolegy je uk\u00e1zkov\u00fdm p\u0159\u00edkladem kl\u00ed\u010dov\u00e9ho okam\u017eiku, kter\u00fd buduje d\u016fv\u011bru a pozitivn\u00ed zam\u011bstnaneckou zku\u0161enost hned od prvn\u00edho dne.<\/figcaption><\/figure>\n\n\n\n<h2 id=\"kriticke-moments-that-matter-organizace-krize-zmeny\" class=\"wp-block-heading\"><strong>Kritick\u00e9 Moments That Matter (organizace, krize, zm\u011bny)<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Podle APQC a Stewart Leadership pat\u0159\u00ed mezi nejsiln\u011bj\u0161\u00ed moments that matter:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>reorganizace,<\/span><\/li>\n\n\n\n<li><span>zm\u011bna veden\u00ed,<\/span><\/li>\n\n\n\n<li><span>propou\u0161t\u011bn\u00ed,<\/span><\/li>\n\n\n\n<li><span>incidenty na pracovi\u0161ti,<\/span><\/li>\n\n\n\n<li><span>zdravotn\u00ed \u010di bezpe\u010dnostn\u00ed ohro\u017een\u00ed,<\/span><\/li>\n\n\n\n<li><span>krize (povode\u0148, po\u017e\u00e1r, evakuace, kyber\u00fatok) a jin\u00e9.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Pr\u00e1v\u011b v t\u011bchto situac\u00edch se ukazuje skute\u010dn\u00fd charakter firmy - jak komunikuje, jak d\u00e1v\u00e1 oporu, jak spolupracuje.&nbsp;<\/span><\/p>\n\n\n\n<h2 id=\"jak-zvladnout-citlive-okamziky-dobre\" class=\"wp-block-heading\"><strong>Jak zvl\u00e1dnout citliv\u00e9 okam\u017eiky dob\u0159e<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Doporu\u010dujeme d\u016fkladnou p\u0159\u00edpravu na dan\u00e9 situace. Jednou z cest je vytvo\u0159it si checklisty, aby se na nic d\u016fle\u017eit\u00e9 nezapomn\u011blo. Z\u00e1rove\u0148 si p\u0159ipravit dobrou komunika\u010dn\u00ed strategii a r\u016fzn\u00e9 sc\u00e9n\u00e1\u0159e k situac\u00edm, kter\u00e9 m\u016f\u017eou nastat (zejm\u00e9na p\u0159i krizov\u00fdch situac\u00edch jako nap\u0159\u00edklad organiza\u010dn\u00ed zm\u011bna, nebo ohro\u017een\u00ed zdrav\u00ed a jin\u00e9). Uvedeme si 3 p\u0159\u00edklady:<\/span><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong><a href=\"https:\/\/www.sloneek.com\/cs\/blog\/dokonaly-onboarding-checklist-pro-remote-firmy\/\">Onboarding checklist<\/a><\/strong><\/td><td>\n<ul>\n<li aria-level=\"1\"><span>je p\u0159ipraven\u00fd notebook, p\u0159\u00edstupy a agenda,<\/span><\/li>\n<li aria-level=\"1\"><span>mana\u017eer m\u00e1 \u010das a nen\u00ed na meeting maratonu<\/span><\/li>\n<li aria-level=\"1\"><span>t\u00fdm v\u00ed, \u017ee nov\u00e1\u010dek p\u0159ich\u00e1z\u00ed a zaj\u00edm\u00e1 se o n\u011bj,<\/span><\/li>\n<li aria-level=\"1\"><span>je domluven\u00fd buddy - kdo se bude nov\u00e1\u010dkovi v\u011bnovat,<\/span><\/li>\n<li aria-level=\"1\"><span>jsou jasn\u00e9 prvn\u00ed \u00fakoly,<\/span><\/li>\n<li aria-level=\"1\"><span>je napl\u00e1novan\u00e1 1:1 na pravideln\u00e9 b\u00e1zi.&nbsp;<\/span><\/li>\n<\/ul>\n<\/td><\/tr><tr><td><strong>\u0158e\u0161en\u00ed chyby<\/strong><\/td><td>\n<ul>\n<li aria-level=\"1\"><span>uklidnit situaci,<\/span><\/li>\n<li aria-level=\"1\"><span>popsat fakticky, co se stalo,<\/span><\/li>\n<li aria-level=\"1\"><span>nab\u00eddnout oporu, ne obvin\u011bn\u00ed,<\/span><\/li>\n<li aria-level=\"1\"><span>spole\u010dn\u011b sepsat, co se d\u00e1 zlep\u0161it a neopakovat p\u0159\u00ed\u0161t\u011b,<\/span><\/li>\n<li aria-level=\"1\"><span>jasn\u00fd follow-up.<\/span><\/li>\n<\/ul>\n<\/td><\/tr><tr><td><strong>Komunikace p\u0159i reorganizaci \/ organiza\u010dn\u00ed zm\u011bn\u011b<\/strong><\/td><td>\n<ul>\n<li aria-level=\"1\"><span>podrobn\u00e1 p\u0159\u00edprava,<\/span><\/li>\n<li aria-level=\"1\"><span>jasn\u00e1 komunikace nejprve intern\u011b (pokud jde o propou\u0161t\u011bn\u00ed - komunikace s konkr\u00e9tn\u00edmi zam\u011bstnanci),<\/span><\/li>\n<li aria-level=\"1\"><span>vysv\u011btlen\u00ed pro\u010d se to d\u011bje - kontext je kl\u00ed\u010dov\u00fd,<\/span><\/li>\n<li aria-level=\"1\"><span>jasn\u00e1 role mana\u017eer\u016f v komunikaci,<\/span><\/li>\n<li aria-level=\"1\"><span>prostor na dotazy a otev\u0159enou diskuzi,<\/span><\/li>\n<li aria-level=\"1\"><span>follow-up po kr\u00e1tk\u00e9 dob\u011b.<\/span><\/li>\n<\/ul>\n<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote blockquote--tip is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>TIP: Hled\u00e1te do sv\u00e9 firmy spolehliv\u00fd onboardingov\u00fd software? Vyzkou\u0161ejte modul <a href=\"https:\/\/www.sloneek.com\/cs\/onboarding\/\">Onboarding<\/a> od Sloneeka, kter\u00fd v\u00e1m cel\u00fd proces v\u00fdrazn\u011b zjednodu\u0161\u00ed a zautomatizuje. Sloneek vynik\u00e1 jednoduchost\u00ed a rychlou implementac\u00ed, d\u00edky \u010demu\u017e HR t\u00fdm okam\u017eit\u011b \u0161et\u0159\u00ed \u010das a m\u00e1 v\u0161e p\u0159ehledn\u011b na jednom m\u00edst\u011b.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h2 id=\"jak-zacit-ve-firme-pracovat-s-moments-that-matter\" class=\"wp-block-heading\"><strong>Jak za\u010d\u00edt ve firm\u011b pracovat s Moments That Matter<\/strong><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><span>Zmapujte employee journey: od n\u00e1boru a\u017e po <a href=\"https:\/\/www.sloneek.com\/cs\/slovnik-pojmu\/offboarding\/\">offboarding<\/a>. Identifikujte, co funguje nebo nefunguje a nastavte si jasn\u00fd pl\u00e1n a priority, co budete \u0159e\u0161it a kdy.<\/span><\/li>\n\n\n\n<li><span>Identifikujte emocion\u00e1ln\u011b nejsiln\u011bj\u0161\u00ed momenty: pomoc\u00ed pulse pr\u016fzkum\u016f, rozhovor\u016f, retrospektiv zjist\u011bte, kter\u00e9 momenty zam\u011bstnanci \u0159e\u0161ili nebo \u0159e\u0161\u00ed a sna\u017ete se zamyslet, jak to v budoucnu \u0159e\u0161it jinak \/ efektivn\u011bji.\u00a0<\/span><\/li>\n\n\n\n<li><span>Ur\u010dete vlastn\u00edky: Nen\u00ed to jen na plec\u00edch HR, je to \u00fakol i mana\u017eer\u016f jednotliv\u00fdch t\u00fdm\u016f, kte\u0159\u00ed denn\u011b komunikuj\u00ed se sv\u00fdmi lidmi a znaj\u00ed je nejl\u00e9pe. M\u011bl by to b\u00fdt pr\u00e1v\u011b mana\u017eer, o kter\u00e9ho se mohou op\u0159\u00edt a ke kter\u00e9mu maj\u00ed m\u00edt nejv\u011bt\u0161\u00ed d\u016fv\u011bru.\u00a0<\/span><\/li>\n\n\n\n<li><span>Nastavte standardy a checklisty: Jasn\u00e1 o\u010dek\u00e1v\u00e1n\u00ed a proces na ka\u017edou \u201cvyhrocenou\u201d situaci. P\u0159ipravit pravidla a rozd\u011blen\u00ed rol\u00ed pro krizovou komunikaci (nap\u0159\u00edklad na pracovi\u0161ti je po\u017e\u00e1r - co maj\u00ed zam\u011bstnanci d\u011blat a na koho se obr\u00e1tit).\u00a0<\/span><\/li>\n\n\n\n<li><span>M\u011b\u0159te a iterujte: \u010c\u00edm v\u00edce dat, t\u00edm lep\u0161\u00ed rozhodnut\u00ed - budete v\u011bd\u011bt, co je dob\u0159e a kde to v\u00e1zne.\u00a0<\/span><\/li>\n<\/ol>\n\n\n\n<h2 id=\"jak-moments-that-matter-merit\" class=\"wp-block-heading\"><strong>Jak Moments That Matter m\u011b\u0159it?<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Kvantitativn\u011b<\/strong><\/td><td>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/www.sloneek.com\/cs\/blog\/jak-zmerit-onboarding-experience\/\"><span>onboardingov\u00fdm pr\u016fzkumem<\/span><\/a><span>,<\/span><\/li>\n<li aria-level=\"1\"><span>pulse surveys po miln\u00edc\u00edch,<\/span><\/li>\n<li aria-level=\"1\"><span>retence po 3\/6\/12 m\u011bs\u00edc\u00edch,<\/span><\/li>\n<li aria-level=\"1\"><span>jak\u00fd jsou absence,<\/span><\/li>\n<li aria-level=\"1\"><span>v\u00fdkon a <a href=\"https:\/\/www.sloneek.com\/cs\/blog\/okr-a-jejich-prinos-pro-hr\/\">OKR<\/a> po zm\u011bn\u00e1ch.<\/span><\/li>\n<\/ul>\n<\/td><\/tr><tr><td><strong>Kvalitativn\u011b<\/strong><\/td><td>\n<ul>\n<li aria-level=\"1\"><span>1:1 rozhovory,<\/span><\/li>\n<li aria-level=\"1\"><span><a href=\"https:\/\/www.sloneek.com\/cs\/blog\/otazky-u-exit-interview\/\">exit interviews<\/a>,<\/span><\/li>\n<li aria-level=\"1\"><span>focus groups,<\/span><\/li>\n<li aria-level=\"1\"><span>t\u00fdmov\u00e9 retrospektivy.<\/span><\/li>\n<\/ul>\n<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"\/cs\/trial\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"453\" src=\"https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma.webp\" alt=\"Banner Sloneek Vyzkou\u0161et zdarma\" class=\"wp-image-38311\" srcset=\"https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma.webp 1200w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-300x113.webp 300w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-1024x387.webp 1024w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-768x290.webp 768w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-119x45.webp 119w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-98x37.webp 98w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-576x217.webp 576w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-1040x393.webp 1040w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-200x76.webp 200w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-20x8.webp 20w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-30x11.webp 30w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-45x17.webp 45w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-65x25.webp 65w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-68x26.webp 68w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-240x91.webp 240w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-270x102.webp 270w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-180x68.webp 180w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-437x165.webp 437w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-63x24.webp 63w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-61x23.webp 61w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-400x151.webp 400w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-810x306.webp 810w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-690x260.webp 690w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-84x32.webp 84w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-1000x378.webp 1000w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-500x189.webp 500w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/banner-sloneek-blog-vyzkouset-zdarma-800x302.webp 800w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/a><\/figure>\n\n\n\n<h2 id=\"zaver-moments-that-matter-rozhoduji-o-vsem\" class=\"wp-block-heading\"><strong>Z\u00e1v\u011br: Moments That Matter rozhoduj\u00ed o v\u0161em<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Zam\u011bstnanci si nepamatuj\u00ed intern\u00ed sm\u011brnice. Pamatuj\u00ed si okam\u017eiky:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>jak se c\u00edtili,<\/span><\/li>\n\n\n\n<li><span>jak se k nim mana\u017eer zachoval,<\/span><\/li>\n\n\n\n<li><span>jak firma komunikovala,<\/span><\/li>\n\n\n\n<li><span>kdo byl oporou,<\/span><\/li>\n\n\n\n<li><span>kdo ml\u010del.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Dob\u0159e zvl\u00e1dnut\u00e9 momenty dok\u00e1\u017eou vytvo\u0159it kulturu d\u016fv\u011bry, psychologick\u00e9ho bezpe\u010d\u00ed, loajality a <\/span><a href=\"https:\/\/www.sloneek.com\/cs\/engagement\/\"><span>anga\u017eovanosti<\/span><\/a><span>. A \u0161patn\u011b zvl\u00e1dnut\u00e9 dok\u00e1\u017eou za p\u00e1r minut zni\u010dit roky pr\u00e1ce. Firmy, kter\u00e9 pochop\u00ed a v\u011bdom\u011b \u0159\u00edd\u00ed Moments That Matter, maj\u00ed obrovskou konkuren\u010dn\u00ed v\u00fdhodu.&nbsp;<\/span><\/p>\n","protected":false},"featured_media":50454,"template":"","meta":{"_acf_changed":false,"_acf":"","inline_featured_image":false,"footnotes":""},"class_list":["post-50448","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_categories-tipy-a-triky"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Moments That Matter v HR a employee experience | Sloneek<\/title>\n<meta name=\"description\" content=\"Zjist\u011bte, pro\u010d Moments That Matter formuj\u00ed employee experience, retenci i v\u00fdkon. ???? 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