{"id":24354,"date":"2023-09-12T15:33:58","date_gmt":"2023-09-12T13:33:58","guid":{"rendered":"https:\/\/www.sloneek.com\/blog\/david-balas\/"},"modified":"2026-08-12T10:04:38","modified_gmt":"2026-08-12T08:04:38","slug":"david-balas","status":"publish","type":"blog","link":"https:\/\/www.sloneek.com\/pl\/blog\/david-balas\/","title":{"rendered":"From Tennis and teaching Czech to satisfied customers: David Bal\u00e1\u0161 in Sloneek \ud83c\udfbe"},"content":{"rendered":"\n

Sloneek introduces himself \u2013 Nr.3 David Bal\u00e1\u0161<\/h2>\n\n\n\n
\n

David is the main character in our happiness team. He was also the first to master, understand and set up Sloneek in 2 days. So it is living proof that our application is not that complicated \ud83d\ude0a. Morav\u00e1k in soul and body. As a former professional tennis player and coach, he knows more about customer service than you might think.<\/p>\n<\/blockquote>\n\n\n\n

How did you get to Sloneek?<\/h3>\n\n\n\n

In fact, before I started at Sloneek, I knew basically nothing about him. But I came across his job offer and was very impressed with the style in which it was written. I thought I'd just give it a shot, even though I met virtually none of the requirements for the position. I think that if someone other than Milan was sitting on the other side, I'd probably be hanging on some internal bulletin board as a sample exotic. But Milan and I sat together and it clicked.<\/p>\n\n\n\n

You are a former tennis player. How did you actually get into a \"classic\" job?<\/h3>\n\n\n\n

Good question. After the end of the competition, I taught Czech for some time privately and coached tennis. But I never fully respected the boundaries of the field, that it should somehow define a person. I was looking for an energetic team with a vision, startup positions that will have drive.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

What are you actually responsible for at Sloneek as a customer happiness manager?<\/h3>\n\n\n\n

When I first saw my position officially spelled out, I knew I was going to sweat explaining it. \ud83d\ude0a I really make sure that customers have a smooth onboarding. I guide the client through the entire process, give him the necessary support, help with setting up the application and so on. At the same time, I collect feedback from customers, which I evaluate and pass on to colleagues from the product.<\/p>\n\n\n\n

At the same time, it is daily care for our existing clients. My KPIs are calculated based on how satisfied our clients<\/a> are.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

So you are the first line, the first bumper, whom the customer pokes?<\/h3>\n\n\n\n

Exactly. \ud83d\ude0a<\/p>\n\n\n\n

What do you think a company should do to have satisfied customers?<\/h3>\n\n\n\n

To be able to create a feeling towards the customer that we are there for him. It sounds like a clich\u00e9, what is written in a website claim, but you really need to listen to their needs. And also shape the product not only according to what we as a company want, but also to a certain extent according to the customer experience. This should not be something artificial or forced, it should be a natural process. And I'm glad that people in our team feel the same way. I believe that customers feel the human approach. When we create HR software, it is necessary to respect the requirements of HRists and HRists.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Will you also use something from your coaching and teaching career in your work?<\/h3>\n\n\n\n

It may sound absurd, but I think learning Czech or coaching tennis gave me a pretty good foundation for a support position, even though it may seem like a completely different area. Above all, I learned patience and communication with a wide variety of different people with different problems and needs.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

You will be at Sloneek for a year in September. What do you enjoy most about it?<\/h3>\n\n\n\n

I am very excited about the wonderful people I have around me, from whom I can learn something every day and with whom we can inspire each other. I enjoy the company culture<\/a> \u2013 mutual trust, selfless help, that we can rely on each other and it is not something forced, but simply something that is done. And that's really great.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

So do you manage to keep the team spirit, even if you each work on a different side of the country?<\/h3>\n\n\n\n

I would say yes. And I think it's thanks to the fact that we all come from different backgrounds and put together an interesting mix, and together we create a motivating environment that drives our product forward. Everyone tries to give a little more than they might have to, and it shows in Sloneek's development.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

What do you do in your free time? Do you pee sometimes?<\/h3>\n\n\n\n

I pee in the ball all the time, every day. I am still involved in coaching. Otherwise, I love learning about new cultures. I have visited many countries, I like to remember Tanzania or India, for example. I'm a little sad that my hitchhiking years are probably behind me. But my greatest passion in life is probably chess.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Has anyone in the company played with you?<\/h3>\n\n\n\n

No, he didn't play. I hope one of them finally fixes it. \ud83d\ude09<\/p>\n","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_acf":"","inline_featured_image":false,"footnotes":""},"class_list":["post-24354","blog","type-blog","status-publish","hentry","blog_categories-team-sloneek-pl"],"acf":[],"yoast_head":"\nDavid Bal\u00e1\u0161 - Sloneek\u00ae<\/title>\n<meta name=\"description\" content=\"From Tennis and teaching Czech to satisfied customers: David Bal\u00e1\u0161 in Sloneek ????\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sloneek.com\/pl\/blog\/david-balas\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From Tennis and teaching Czech to satisfied customers: David Bal\u00e1\u0161 in Sloneek \ud83c\udfbe\" \/>\n<meta property=\"og:description\" content=\"From Tennis and teaching Czech to satisfied customers: David Bal\u00e1\u0161 in Sloneek ????\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sloneek.com\/pl\/blog\/david-balas\/\" \/>\n<meta property=\"og:site_name\" content=\"Sloneek\u00ae\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sloneekcom\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-12T08:04:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sloneek.com\/wp-content\/uploads\/2023\/08\/Frame-833.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.sloneek.com\\\/pl\\\/blog\\\/david-balas\\\/\",\"url\":\"https:\\\/\\\/www.sloneek.com\\\/pl\\\/blog\\\/david-balas\\\/\",\"name\":\"David Bal\u00e1\u0161 - 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