{"id":38557,"date":"2024-11-04T19:04:46","date_gmt":"2024-11-04T18:04:46","guid":{"rendered":"https:\/\/www.sloneek.com\/?post_type=blog&p=38557"},"modified":"2026-08-13T11:01:25","modified_gmt":"2026-08-13T09:01:25","slug":"rozhovor-simon-steffal","status":"publish","type":"blog","link":"https:\/\/www.sloneek.com\/sk\/blog\/rozhovor-simon-steffal\/","title":{"rendered":"O komunik\u00e1cii vo firm\u00e1ch so \u0160imonom Steffalom"},"content":{"rendered":"\n
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\u0160imon je psychol\u00f3gom a dlhoro\u010dn\u00fdm mentorom v oblasti komunik\u00e1cie a vzdel\u00e1vania. V\u010faka svojej v\u00e1\u0161ni pre u\u010denie a bohat\u00fdm pracovn\u00fdm sk\u00fasenostiam zalo\u017eil v roku 2019 spolo\u010dnos\u0165 Mindset Mentors. Stou u\u010dia t\u00edmy komunikova\u0165 s re\u0161pektom, konkr\u00e9tne, otvorene a s jasn\u00fdm cie\u013eom \u2013 dosiahnu\u0165 lep\u0161ie v\u00fdsledky a rast.<\/p>\n<\/blockquote>\n\n\n\n

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\u201eEgo je jednoducho za\u010diatok a koniec v\u0161etk\u00e9ho<\/em>,\u201c hovor\u00ed, ke\u010f sa bav\u00edme o tom, ako dok\u00e1za\u0165 druh\u00e9mu poveda\u0165 l\u00e1skavo tvrd\u00fd feedback<\/a>, aj tom, \u010di sa mu u\u017e niekedy pri komunika\u010dnom audite stalo, \u017ee ho niekto vyhodil so slovami \u201eToto ako po\u010d\u00fava\u0165 nebudem !\u201c.<\/span><\/p>\n<\/blockquote>\n\n\n\n

V dne\u0161nej dobe sa to hem\u017e\u00ed slovami kou\u010ding, mentoring, terapeut. Kto nem\u00e1 kou\u010da, ako by nebol. Ak\u00fd je v nich ale rozdiel, a v ak\u00fdch situ\u00e1ci\u00e1ch voli\u0165 ak\u00fa variantu?<\/strong><\/p>\n\n\n\n

\u00daplne jednoducho. \u010co sa t\u00fdka legislat\u00edvy, ani jedna z t\u00fdchto prax\u00ed nie je zatia\u013e nijako uz\u00e1konen\u00e1. To znamen\u00e1, \u017ee kou\u010dom, mentorom alebo terapeutom m\u00f4\u017ee by\u0165 ktoko\u013evek. \u010ci pre to m\u00e1, alebo nem\u00e1 kvalifik\u00e1ciu. Tak\u017ee u\u017e len z toho d\u00f4vodu je d\u00f4le\u017eit\u00e9 by\u0165 pri v\u00fdbere opatrn\u00fd a ma\u0165 dobr\u00fa rozhodovaciu maticu. Vzdelanie je dobr\u00fd za\u010diatok.<\/p>\n\n\n\n

V pr\u00edpade terapeuta je tento term\u00edn treba odl\u00ed\u0161i\u0165 od psychoterapeuta \u2013 ten m\u00e1 akreditovan\u00fd psychoterapeutick\u00fd v\u00fdcvik v zodpovedaj\u00facej d\u013a\u017eke a podmienkou je aj dokon\u010den\u00e9 magistersk\u00e9 vzdelanie. To ist\u00e9 by som sa p\u00fdtal pri kou\u010dingu. Je to kou\u010d, ktor\u00fd m\u00e1 certifik\u00e1ciu? A u koho? Je za t\u00fdm nejak\u00e1 medzin\u00e1rodn\u00e1 asoci\u00e1cia (ICF, EMCC)? Pokia\u013e \u00e1no, viem, \u017ee \u010dlovek pre\u0161iel kvalitne postaven\u00fdm programom, m\u00e1 superv\u00edziu, dodr\u017eiava etick\u00fd k\u00f3dex pr\u00e1ce a pod.<\/p>\n\n\n\n

U mentora je to ove\u013ea zlo\u017eitej\u0161ie, tam ni\u010d tak\u00e9 nie je. Tam by som sa hlavne pozeral po sk\u00fasenostiach toho \u010dloveka. Chcem pomoc v marketingu? Vedie\u0165 nie\u010do o tom, ako sa vedie marketingov\u00fd t\u00edm?<\/strong><\/p>\n\n\n\n

Potom je potrebn\u00e9, aby mi radil niekto, kto m\u00e1 napr\u00edklad 10, 15 rokov sk\u00fasenost\u00ed s marketingom, m\u00e1 nejak\u00fd track record, v\u00fdsledky. In\u00fdmi slovami, je tam jednoducho penzum sk\u00fasenost\u00ed a znalost\u00ed, ktor\u00e9 mi ten \u010dlovek re\u00e1lne m\u00f4\u017ee odovzda\u0165. A nie, \u017ee ma vedenie marketingov\u00e9ho t\u00edmu u\u010d\u00ed \u010dlovek, ktor\u00fd v \u017eivote \u017eiadny t\u00edm neviedol av odbore je rok. To je jednoducho blbos\u0165.<\/p>\n\n\n\n

Tak\u017ee zhrnieme. Prv\u00e1 my\u0161lienka by mala by\u0165, kde sa ten \u010dlovek vzal, ak\u00e9 m\u00e1 zru\u010dnosti, \u010di ich m\u00e1 potvrden\u00e9 nejakou certifik\u00e1ciou, ktor\u00e1 je vierohodn\u00e1, a ak\u00e9 m\u00e1 sk\u00fasenosti.<\/strong><\/p>\n\n\n\n

\u00c1no, a druh\u00e9 rozhodovacie krit\u00e9rium je, pre\u010do to potrebujem a \u010do vlastne potrebujem. Ak som vonkaj\u0161ej \u0165a\u017ekej \u017eivotnej situ\u00e1cii a ve\u013emi neviem, \u010do so sebou, d\u00e1va zmysel si vybra\u0165 psychoterapiu. Ak som na nejakej \u017eivotnej kri\u017eovatke alebo si len potrebujem uprata\u0165 v hlave, siahol by som po kou\u010dingu. Potrebujem nabra\u0165 nejak\u00e9 zru\u010dnosti, skillset, nau\u010di\u0165 sa skratky, aby som namiesto piatich rokov dan\u00fa vec stihol za rok a dostal sa z bodu A do bodu B, zo\u017eeniem si mentora, ktor\u00fd to fakt vie, m\u00e1 sk\u00fasenosti a pom\u00f4\u017ee mi t\u00fa cestu n\u00e1js\u0165.<\/p>\n\n\n\n

To je tak\u00fd z\u00e1klad. A tretia vec je, a t\u00fdm sa vlastne vraciam kto prv\u00e9, ne\u017e sa do \u010dohoko\u013evek pust\u00edm, tak si to trikr\u00e1t rozmysl\u00edm a over\u00edm, s k\u00fdm sa do toho chcem pusti\u0165. Je fakt dobr\u00e9 nespadn\u00fa\u0165 do os\u00eddiel nejak\u00fdm ezo\u0161mejdom a manipul\u00e1torom, ktor\u00ed s\u013eudia \u0165ahaj\u00fa peniaze.<\/p>\n\n\n\n

\u00c1no, na to som pr\u00e1ve vlastne tak trochu v tej ot\u00e1zke nar\u00e1\u017eal. \u017de sa dnes za mentora m\u00f4\u017ee vyhl\u00e1si\u0165 takmer ktoko\u013evek. A je \u0165a\u017ek\u00e9 rozozna\u0165, komu sa zveri\u0165.<\/strong><\/p>\n\n\n\n

Z t\u00fdch troch oblast\u00ed je to asi najkomplikovanej\u0161ie pri mentoringu. Kou\u010ding u\u017e m\u00e1 pomerne ve\u013ek\u00fa trad\u00edciu a s\u00fa za n\u00edm aj nejak\u00e9 organiz\u00e1cie. Psychoterapia m\u00e1 potom certifikovan\u00fd, akreditovan\u00fd syst\u00e9m vzdel\u00e1vania. Ide\u00e1lne je, ke\u010f je dan\u00fd \u010dlovek aj klinick\u00fd psychol\u00f3g alebo m\u00e1 aspo\u0148 psychologick\u00e9 vzdelanie. U mentora plat\u00ed jedin\u00e9 - \u010di ten \u010dlovek fakt vie, o \u010dom hovor\u00ed, a m\u00e1 po\u017eadovan\u00e9 sk\u00fasenosti.<\/p>\n\n\n\n

A druh\u00e1 tak\u00e1 d\u00f4le\u017eit\u00e1 vec pri v\u00fdbere \u010di u\u017e psychoterapeuta, kou\u010da alebo mentora je, \u010di si sadneme ako \u013eud\u00ed. To, \u017ee m\u00e1 dan\u00fd \u010dlovek sk\u00fasenosti, e\u0161te neznamen\u00e1, \u017ee n\u00e1m to bude klapa\u0165 po \u013eudskej str\u00e1nke. Ale je to nebezpe\u010dn\u00e9 aj naopak. Ke\u010f n\u00e1m to skvele sed\u00ed \u013eudsky, a je to len manipulant, ktor\u00fd ni\u010d nevie a \u0165ah\u00e1 z n\u00e1s peniaze, bude to ove\u013ea zlo\u017eitej\u0161ie odhali\u0165, preto\u017ee t\u00fdchto \u013eud\u00ed ve\u013emi dobre vedia, ako budova\u0165 z\u00e1vislostn\u00e9 vz\u0165ahy.<\/p>\n\n\n\n

Teraz si mi nahral na \u010fal\u0161iu ot\u00e1zku. V\u017edy medzi klientom a odborn\u00edkom vznik\u00e1 nejak\u00fd vz\u0165ah, navodzuje sa d\u00f4vera. Stalo sa ti niekedy, \u017ee sa t\u00ed \u013eudia za\u010dali zverova\u0165 aj s \u010fal\u0161\u00edmi vecami, ktor\u00e9 u\u017e boli sk\u00f4r pre psychol\u00f3ga? A ako vlastne na tak\u00fato situ\u00e1ciu reagova\u0165?<\/strong><\/p>\n\n\n\n

Tak\u00e1to situ\u00e1cia sa stane prakticky v ka\u017edej pom\u00e1haj\u00facej profesii a spr\u00e1vny odborn\u00edk pou\u017eije v takejto chv\u00edli etick\u00fd k\u00f3dex. \u010ci u\u017e toti\u017e rob\u00edte mentoring biznisov\u00fd alebo nejak\u00fd in\u00fd alebo rob\u00edte kou\u010ding, v nejak\u00fd moment s druh\u00fdm \u010dlovekom nadvia\u017eete \u00fazky vz\u0165ah. A teraz trochu odbo\u010d\u00edm, preto\u017ee treba pochopi\u0165 jednu vec. Ono sa to deje aj \u013eu\u010fom, ktor\u00ed napr\u00edklad u\u010dia jazyky \u2013 jeden na jedn\u00e9ho. Ten princ\u00edp je toti\u017e postaven\u00fd na tom, \u017ee ide o prostredie, kde je tomu druh\u00e9mu venovan\u00e1 pln\u00e1 pozornos\u0165. A kedy sa v\u00e1m dnes stane, \u017ee m\u00e1te \u00faplne pln\u00fa pozornos\u0165 toho druh\u00e9ho, ktor\u00fd je tam len pre v\u00e1s? To je \u00fa\u017easn\u00e9 prostredie. Zvl\u00e1\u0161\u0165 v dne\u0161nej dobe.<\/p>\n\n\n\n

To je pravda. \u010cas je dnes drah\u00e1 komodita.<\/strong><\/p>\n\n\n\n

A toto sa st\u00e1va, ak si sadneme ako \u013eud\u00ed a funguje to aj po tej profesnej str\u00e1nke. Ve\u013emi r\u00fdchlo vznik\u00e1 d\u00f4vern\u00e9 a bezpe\u010dn\u00e9 prostredie. A t\u00fdm p\u00e1dom \u013eudia maj\u00fa tendencie sa za\u010da\u0165 zverova\u0165 a otv\u00e1ra\u0165 sa.<\/p>\n\n\n\n

A tu prich\u00e1dzaj\u00fa na rad dve veci. Po prv\u00e9 \u2013 na za\u010diatku je potrebn\u00e9 definova\u0165 hranice spolupr\u00e1ce. A za druh\u00e9 \u2013 schopnos\u0165 tie hranice rozpozna\u0165, vytiahnu\u0165 na svetlo, necha\u0165 ust\u00fapi\u0165 ego a poveda\u0165, tu ja pom\u00f4c\u0165 nem\u00f4\u017eem, preto\u017ee to je za hranicami toho, \u010do ja rob\u00edm. Teda pomenova\u0165 situ\u00e1ciu nahlas. \u010c\u00edm dlh\u0161ie \u010dak\u00e1me, t\u00fdm je to len hor\u0161ie.<\/p>\n\n\n\n

Ka\u017ed\u00e9mu sa to bu\u010f u\u017e stalo, alebo sa mu to ur\u010dite stane, a je d\u00f4le\u017eit\u00e9 s t\u00fdm vedie\u0165 pracova\u0165. By\u0165 na to pripraven\u00fd.<\/p>\n\n\n\n

Najhor\u0161ie, \u010do sa m\u00f4\u017ee sta\u0165, je, \u017ee sa v dobrej viere sna\u017e\u00edme pom\u00f4c\u0165 v oblastiach, ktor\u00fdm jednoducho nerozumieme. To je za m\u0148a cesta do pekiel. V tomto som pravideln\u00fdm kritikom kou\u010dov bez psychologick\u00e9ho alebo psychoterapeutick\u00e9ho vzdelania, ktor\u00ed jednoducho nie s\u00fa vybaven\u00ed na to, aby robili starostlivos\u0165 o du\u0161u i zdravie. Je to ve\u013emi nebezpe\u010dn\u00e9 a nerozumn\u00e9. Mo\u017eno sa v dobrej viere sna\u017e\u00edme pomoc, ale je ot\u00e1zka, \u010di v\u00f4bec pom\u00e1hame.<\/p>\n\n\n\n

No a cel\u00e9 je to za\u0161t\u00edten\u00e9 takou jednou ve\u013ekou my\u0161lienkou, a to, \u017ee ka\u017ed\u00e1 pom\u00e1haj\u00faca profesia m\u00e1 v podstate jeden z\u00e1kladn\u00fd cie\u013e \u2013 nevytv\u00e1ra\u0165 z\u00e1vislostn\u00e9 vz\u0165ahy. Cie\u013eom je osamostatnenie klienta. Ak sa klient stane na m\u0148a z\u00e1visl\u00fdm, vznik\u00e1 tam pocit \u201ebez neho to ako nezvl\u00e1dnem\u201c, je to zle. Moja akcieschopnos\u0165 po\u010das takejto spolupr\u00e1ce namiesto rastu kles\u00e1, a to nie je spr\u00e1vne. Tento princ\u00edp ale pr\u00e1ve vyu\u017e\u00edvaj\u00fa manipul\u00e1tori a ezo\u0161mejdi.<\/p>\n\n\n\n

\"Hybrid
Skupinov\u00e1 sp\u00e4tn\u00e1 v\u00e4zba.<\/figcaption><\/figure>\n\n\n\n

Terapeut, kou\u010d alebo mentor ale nie je v\u017edy v \u00falohe, ke\u010f chv\u00e1li. \u010casto je vystaven\u00fd tomu, hovori\u0165 veci, ktor\u00e9 ten druh\u00fd nechce po\u010du\u0165. Ako poda\u0165 druh\u00fdm nejak\u00fa nepr\u00edjemn\u00fa vec tak, aby to ust\u00e1li? A stalo sa ti niekedy, \u017ee \u0165a niekto vyhodil so slovami \u201eToto ako po\u010d\u00fava\u0165 nebudem!\u201c?<\/strong><\/p>\n\n\n\n

No jasne. V mentoringu je to asi e\u0161te be\u017enej\u0161ie ako vkou\u010dinku. V \u0148om predsa len plat\u00ed, \u017ee kou\u010dovacie procesy prim\u00e1rne vytv\u00e1raj\u00fa priestor pre druh\u00e9ho. Kou\u010d nerad\u00ed, nehovor\u00ed, ako m\u00e1me \u010do robi\u0165. Kou\u010d pon\u00faka n\u00e1stroje, stimuluje, vytv\u00e1ra jednoducho pre druh\u00e9ho priestor, aby si odpovede na\u0161iel s\u00e1m. Psychoterapeut je trochu nie\u010do in\u00e9, tam z\u00e1le\u017e\u00ed, o akom terapeutickom smere sa bav\u00edme. Ale mentorov \u00faloha je \u010do najr\u00fdchlej\u0161ie druh\u00e9mu pom\u00f4c\u0165 samostatne dosiahnu\u0165 jeho ciele. A jeden z k\u013e\u00fa\u010dov\u00fdch aspektov mentoringu je pod\u013ea m\u0148a, \u017ee neklameme, nemanipulujeme a nezahmlievame.<\/p>\n\n\n\n

Druh\u00e9ho nechl\u00e1chol\u00edme, \u017ee je lep\u0161ie, ne\u017e aktu\u00e1lne je. Hlavn\u00e9 je pre n\u00e1s d\u00e1va\u0165 sp\u00e4tn\u00fa v\u00e4zbu, ktor\u00e1 je l\u00e1skavo tvrd\u00e1, \u00faprimn\u00e1 a m\u00e1 za \u00falohu toho druh\u00e9ho posun\u00fa\u0165. Ale \u010di sa posunie alebo nie, to u\u017e je na \u0148om.<\/p>\n\n\n\n

A je stopercentne pravda, \u017ee sa mi \u2013 napo\u010d\u00edtal by som to na prstoch jednej ruky, a u\u017e sa pomaly bl\u00ed\u017eim aj kto druhej \u2013 stalo, \u017ee to ten druh\u00fd neustoj\u00ed. Preto\u017ee to, \u010do tomu \u010dloveku povieme, je nato\u013eko odli\u0161n\u00e9 od toho, ako vn\u00edma svet, a hlavne s\u00e1m seba, svoju sebahodnotu, \u017ee tam pre ni\u010d in\u00e9 nie je miesto. A je jednoduch\u0161ie to odmietnu\u0165, ne\u017e sa t\u00fdm zaobera\u0165.<\/p>\n\n\n\n

A ono po\u010du\u0165 \u201eZamyslel si sa niekedy nad t\u00fdm, do akej ve\u013ekej miery, je to, ako to v tejto firme vyzer\u00e1 v tejto chv\u00edli, tvoja zodpovednos\u0165? A do akej ve\u013ekej miery si k tomu s\u00e1m prispel?\u201c je ve\u013emi \u0165a\u017ek\u00e9. Je to tvrd\u00e1 ot\u00e1zka. Zvl\u00e1\u0161\u0165 ke\u010f \u010dlovek cel\u00fd \u010das hovor\u00ed o tom, ako t\u00ed ostatn\u00ed s\u00fa zl\u00ed, ako nefunguj\u00fa, ako nedod\u00e1vaj\u00fa, \u010do maj\u00fa a tak podobne. Potom prich\u00e1dza t\u00e1 pam\u00e4tn\u00e1 veta \u2013 \u201eNa to som si \u0165a nezaplatil! Toto od teba nepotrebujem! O tomto t\u00e1 z\u00e1kazka nie je.\u201c Stavia sa obrann\u00e9 m\u00fary \ud83d\ude00<\/p>\n\n\n\n

A n\u00e1m sa st\u00e1va celkom \u010dasto, \u017ee z\u00e1kazka, ktor\u00e1 k n\u00e1m na mentoring pr\u00edde, je: \u201eM\u00e1m tu nejak\u00fd rozbit\u00fd \u013eud\u00ed, pr\u00ed\u010f mi ich opravi\u0165.\u201c Ako keby som bol nejak\u00fd automechanik. \ud83d\ude0a \u201eHej tu kolegovi prasklo v hlave tesnenia, tu kolegovi te\u010d\u00fa nejak\u00e9 r\u00fary, po\u010f a sprav to.\u201c Tak takto to v re\u00e1lnom svete u \u013eud\u00ed fakt nefunguje. Ka\u017ed\u00fd z n\u00e1s je zasaden\u00fd do nejak\u00e9ho syst\u00e9mu a to, ako sa chov\u00e1, sa v \u0148om prejavuje.<\/p>\n\n\n\n

Podar\u00ed sa niekedy \u010dloveku ten setup a poh\u013ead zmeni\u0165?<\/strong><\/p>\n\n\n\n

\u00c1no, ak je ochotn\u00fd o tom uva\u017eova\u0165, ak je ochotn\u00fd spozna\u0165 svoje vlastn\u00e9 ego. Ego je v tomto pr\u00edpade naozaj najv\u00e4\u010d\u0161ou prek\u00e1\u017ekou toho, aby sme mohli pracova\u0165 v z\u00f3ne zdr\u017eanlivej a vedomej reakcie. To je stra\u0161ne \u0165a\u017ek\u00e9. Ja poviem sp\u00e4tn\u00fa v\u00e4zbu, ktor\u00e1 je l\u00e1skavo tvrd\u00e1, a ten druh\u00fd hne\u010f za\u010dne \u0161tartova\u0165. A u\u017e sme straten\u00ed, preto\u017ee nast\u00fapili em\u00f3cie a ego. V tej chv\u00edli je najlep\u0161ie sa zastavi\u0165, nad\u00fdchnu\u0165, urobi\u0165 tri kroky bokom, \u010di u\u017e ment\u00e1lne alebo fyzicky, a poveda\u0165 si: \u201eTo, \u010do si teraz povedal, sa mi v\u00f4bec nep\u00e1\u010di.\u201c A sk\u00fasi\u0165 sa zamyslie\u0165 pre\u010do, op\u00fdta\u0165 sa a ma\u0165 odvahu to presk\u00fama\u0165. A to je n\u00e1stroj, ktor\u00e9mu hovor\u00edme mindset prieskumn\u00edka. Nasadi\u0165 ho nie je jednoduch\u00e9 a je to akt\u00edvna a vedom\u00e1 pr\u00e1ca.<\/p>\n\n\n\n

Ego je jednoducho za\u010diatok a koniec v\u0161etk\u00e9ho.<\/p>\n\n\n\n

No a dostal si sa teda u\u017e do situ\u00e1cie, \u017ee niekto tvoju kritiku neust\u00e1l?<\/strong><\/p>\n\n\n\n

Jasne. A je norm\u00e1lne, \u017ee sa to deje. Ale z\u00e1rove\u0148 si ako mentor mus\u00edm polo\u017ei\u0165 ot\u00e1zku \u2013 existuje alternat\u00edva? Je alternat\u00edvou, \u017ee budem klama\u0165? Alebo to zm\u00e4k\u010d\u00edm? Alebo nepoviem pravdu? Ale od toho si ma nenajali. Som tu od toho, aby som hovoril l\u00e1skavo tvrd\u00e9 veci, preto\u017ee nikto in\u00fd treba dan\u00e9mu \u010dloveku nepovie. A pokia\u013e na tom spolupr\u00e1ca zlyh\u00e1, tak je to v poriadku.<\/p>\n\n\n\n

A nepramenia niekedy probl\u00e9my z toho, \u017ee si navz\u00e1jom m\u00e1lo po\u010d\u00favame? Komunik\u00e1cia je v\u0161ade okolo n\u00e1s, m\u00e1me sch\u00f4dzky, cally, hovor\u00edme, vol\u00e1me, ale nepo\u010d\u00favame, \u010do n\u00e1m chce ten druh\u00fd poveda\u0165.<\/strong><\/p>\n\n\n\n

\u00c1no. Dnes je zna\u010dn\u00e1 akcent\u00e1cia na komunik\u00e1ciu smerom k druh\u00fdm. Ako je \u201edobre\u201c zmanipulova\u0165, ako ich pozit\u00edvne ovplyvni\u0165, ako ich presved\u010di\u0165, ako nie\u010do vyjedna\u0165. Neust\u00e1le ovplyv\u0148ujeme t\u00fdch druh\u00fdch. Aby sme ale nadviazali vz\u0165ahy a n\u00e1sledne n\u00e1m dobre fungovali, bez po\u010d\u00favania sa nezaob\u00eddeme.<\/p>\n\n\n\n

A ak nie\u010do \u010dasto vid\u00edm, tak to je paraleln\u00e1 komunik\u00e1cia. Ty hovor\u00ed\u0161, ja \u0165a po\u010dujem, ale vlastne \u010dak\u00e1m, a\u017e dohovor\u00ed\u0161, aby som nie\u010do povedal ja. Rozhovory a interakcie be\u017eia paralelne ved\u013ea seba. Je to skuto\u010dne \u00faplne typick\u00e1 vec pre dne\u0161n\u00fa komunik\u00e1ciu. Jeden rozpr\u00e1va a druh\u00fd hne\u010f hovor\u00ed: \u201eNo to ja\u2026\u201c. T\u00fdmto \u0161t\u00fdlom sa m\u00ed\u0148ame a ur\u010dite tak vz\u0165ahy nebudujeme.<\/p>\n\n\n\n

Akt\u00edvne na\u010d\u00favanie alebo nedajbo\u017ee empatick\u00e9 na\u010d\u00favanie \u2013 to u\u017e je vy\u0161\u0161\u00ed level\ud83d\ude0a \u2013 je zru\u010dnos\u0165, ktor\u00e1 sa extr\u00e9mne vypl\u00e1ca, nie v zmysle ziskovosti, ale v dopade na vz\u0165ahy. A ak nie\u010do je stopercentne pravda, tak drviv\u00e1 v\u00e4\u010d\u0161ina nedorozumen\u00ed medzi \u013eu\u010fmi vo firm\u00e1ch \u010di v t\u00edmoch nie je tvoren\u00e1 t\u00fdm, \u017ee by si \u013eudia chceli robi\u0165 zle a boli v nejakom silnom konflikte. V drvivej v\u00e4\u010d\u0161ine je to tak, \u017ee sa jednoducho nepo\u010dujeme, dom\u00fd\u0161\u013eame si, a potom na z\u00e1klade vlastn\u00fdch domnienok projektujeme, kon\u00e1me a prij\u00edmame rozhodnutia.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

A ako by si teda firmy mali komunik\u00e1ciu zorganizova\u0165? Kde nastavi\u0165 pravidl\u00e1?<\/strong><\/p>\n\n\n\n

Sta\u010d\u00ed si polo\u017ei\u0165 ot\u00e1zky ako \u2013 kadia\u013e posielame ak\u00fatne ozn\u00e1menie? E-mailom, Slackom, telef\u00f3nom? Ko\u013eko m\u00e1me komunika\u010dn\u00fdch kan\u00e1lov? Viac ako desa\u0165? Tak to sa z toho zbl\u00e1znime. \u010c\u00edm viac kan\u00e1lov, \u010d\u00edm v\u00e4\u010d\u0161\u00ed kolekt\u00edv, a \u010d\u00edm viac \u013eud\u00ed v hybridnom re\u017eime pr\u00e1ce, t\u00fdm v\u00e4\u010d\u0161ia \u0161anca, \u017ee sa inform\u00e1cia postr\u00e1ca a vznikne medzi\u013eudsk\u00e9 pnutie, ktor\u00e9 ale nie je v z\u00e1klade myslen\u00e9 zle.<\/p>\n\n\n\n

Jeden pr\u00edklad zreality. M\u00e1te meeting. Je v\u00e1s tam p\u00e4\u0165, dvaja \u013eudia s\u00fa online, na tretieho sme zabudli a neposlali mu pozv\u00e1nku. Jeden z nich, \u010do bol online, tak vlastne online nebol, preto\u017ee sme si to nev\u0161imli. Z t\u00fdch piatich dvaja pri\u0161li neskoro, a jeden odi\u0161iel sk\u00f4r. A teraz m\u00e1me nejak\u00e9 mno\u017estvo vec\u00ed, \u010do sa povedali na tom meetingu, ani v jeden moment tam neboli v\u0161etci, z\u00e1pis nie je, preto\u017ee je predsa zbyto\u010dn\u00fd. Potom si \u010das\u0165 \u013eud\u00ed nap\u00ed\u0161e priame spr\u00e1vy v s\u00fakrom\u00ed medzi sebou, a v\u00fdsledkom je chaos - \u010do bude kto a ako robi\u0165, do kedy av akom je to stave vid\u00edme a\u017e sp\u00e4tne (a \u010dasto neskoro). To je obraz mojej sk\u00fasenosti modernej doby, toho, ako dnes v mno\u017estve firiem \u017eijeme a fungujeme. To u\u017e je ale syst\u00e9mov\u00e1 vec a treba ju rie\u0161i\u0165 na \u00farovni syst\u00e9mu.<\/p>\n\n\n\n

Od akej ve\u013ekosti by teda firma mala za\u010da\u0165 rie\u0161i\u0165 intern\u00fa komunik\u00e1ciu? Kedy nast\u00e1va chv\u00ed\u013ea, kedy si mus\u00edme stanovi\u0165 nejak\u00e9 pravidl\u00e1, a u\u017e n\u00e1m nebude sta\u010di\u0165 whatsappov\u00e1 skupina alebo jeden kan\u00e1l na Slacku?<\/strong><\/p>\n\n\n\n

Mno\u017estvo vz\u0165ahov medzi jednotlivcami rastie s ka\u017ed\u00fdm pridan\u00fdm \u010dlenom. Existuje na to aj vzorec (R = [N x (N-1) \/ 2]. Ke\u010f prid\u00e1te \u010fal\u0161ieho \u010dloveka do skupiny, kvadraticky narastie po\u010det vz\u0165ahov v skupine.<\/p>\n\n\n\n

In\u00fdmi slovami bez ak\u00e9hoko\u013evek informa\u010dn\u00e9ho syst\u00e9mu dok\u00e1\u017ee fungova\u0165 skupina o zhruba 8 \u013eu\u010foch. V skupine 6-8 \u013eud\u00ed sme schopn\u00ed v\u0161etci v\u0161etko vedie\u0165, \u010di fungujeme v jednom priestore. V hybridnom syst\u00e9me u\u017e nast\u00e1va trochu probl\u00e9m, preto\u017ee sa inform\u00e1cia trie\u0161ti v dvoch priestoroch. A samozrejme sa trie\u0161ti \u010falej, ke\u010f za\u010dneme vyu\u017e\u00edva\u0165 \u010fal\u0161ie online kan\u00e1ly a n\u00e1stroje. Za\u010d\u00edname str\u00e1ca\u0165 preh\u013ead kto sk\u00fdm, KDE a o \u010dom hovoril. Je logick\u00e9, \u017ee s prib\u00fadaj\u00facimi \u013eu\u010fmi sa za\u010dn\u00fa tvori\u0165 t\u00edmy a z\u00e1rove\u0148 za\u010d\u00edname str\u00e1ca\u0165 preh\u013ead, kde s\u00fa ak\u00e9 inform\u00e1cie a ku komu sa ak\u00e1 inform\u00e1cia dostala.<\/p>\n\n\n\n

Ale tak\u00e9 tie najv\u00e4\u010d\u0161ie zlomov\u00e9 body s\u00fa cca 20, 50, 150 a 400 \u013eud\u00ed. Z 10 na 20 je to fakt brut\u00e1lny skok, z 20 na 50 je to hust\u00fd, z 50 na 120 alebo 150 je to \u0161ialen\u00fd, zo 150 na 300 alebo 400 je to mazec, zo 400 na 1000 u\u017e ani nie a z 1 000 na 1 000 vlastne u\u017e tie\u017e nie, preto\u017ee tie syst\u00e9my u\u017e s\u00fa tak na\u0161k\u00e1lovan\u00e9, \u017ee funguj\u00fa pre naozaj ve\u013ek\u00e9 skupiny a viac-menej pre ak\u00e9ko\u013evek \u010d\u00edslo.<\/p>\n\n\n\n

A na ak\u00e9 zmeny v komunik\u00e1cii by sa teda rozrastaj\u00faca firma mala zamera\u0165?<\/strong><\/p>\n\n\n\n

D\u00f4le\u017eit\u00e9 je komunik\u00e1ciu skuto\u010dne stava\u0165 postupne, ako sa rozrast\u00e1te. Aby a\u017e n\u00e1s bude 20, 40, alebo 150, tak sme sa z toho nepo\u2026 . Typicky treba za\u010da\u0165 prem\u00fd\u0161\u013ea\u0165 nad t\u00fdm, ak\u00e9 inform\u00e1cie potrebujeme posiela\u0165 cel\u00e9mu t\u00edmu a ak\u00e9 inform\u00e1cie len niekomu. Kto m\u00e1 v ktorom oddelen\u00ed na staros\u0165 komunik\u00e1ciu a kto je na\u0161a sty\u010dn\u00e1 osoba. Ako pracujeme skomunika\u010dn\u00fdmi filtrami, \u010do to znamen\u00e1 transparentnos\u0165, kde zhroma\u017e\u010fujeme inform\u00e1cie. A takto sa to naba\u013euje a vznik\u00e1 to, \u010domu hovor\u00edme komunika\u010dn\u00fd mana\u017ement.<\/p>\n\n\n\n

Zrastaj\u00facim po\u010dtom \u013eud\u00ed vo firme je potom potrebn\u00e9 za\u010da\u0165 rie\u0161i\u0165 rozdiely r\u00f4znych kult\u00far, kraj\u00edn a pod. A zhruba od 60 \u013eud\u00ed sa za\u010dne vyv\u00edja\u0165 paralelne s komunika\u010dno-kult\u00farnym mana\u017ementom politick\u00e1 kult\u00fara. Teda \u201ekto sk\u00fdm\u201c, ako je rozdelen\u00e1 moc, kto m\u00e1 \u010do pod palcom, kto m\u00e1 na koho p\u00e1ku. V korpor\u00e1ci\u00e1ch zaberie politika c\u00e9\u010dkov\u00fdm \u013eu\u010fom a \u013eu\u010fom vboarde zhruba 40 \u2013 50 % \u010dasu. Kto kde k\u00fdm presad\u00ed ak\u00fa strat\u00e9giu, kto koho vyhod\u00ed. U\u017e je to ve\u013ek\u00e1 nielen komunika\u010dn\u00e1 hra.<\/p>\n\n\n\n

\"Sloneek<\/a><\/figure>\n\n\n\n

Komunik\u00e1cii vo firm\u00e1ch sa venuje\u0161 viac ako p\u00e4\u0165 rokov. Ako sa za ten \u010das posunula? Je mo\u017en\u00e9 sledova\u0165 nejak\u00fd trend? Lep\u0161ie sa firmy v niektor\u00fdch oblastiach?<\/strong><\/p>\n\n\n\n

Gartner, Gallup, HBS a \u010fal\u0161\u00ed tvrdia, \u017ee je komunik\u00e1cia ove\u013ea komplexnej\u0161ia. Pribudlo kan\u00e1lov. Komunik\u00e1cia je r\u00fdchlej\u0161ia, inform\u00e1ci\u00ed je n\u00e1sobne viac, duplikuj\u00fa sa, \u010das\u0165 z nich je irelevantn\u00e1 alebo pr\u00fadi k irelevantn\u00e9mu publiku, \u010das\u0165 z n\u00e1s je nimi zahlten\u00e1...v\u0161etko je komplexnej\u0161ie, komplikovanej\u0161ie a o nie\u010do menej uchopite\u013en\u00e9. Jamais Cascio to ve\u013emi trefne zhrnul vo svojom frameworku BANI<\/a>, popisuj\u00facom modern\u00fd svet. Svet, ktor\u00fd je zahlcuj\u00faci, \u010dasto nepochopite\u013en\u00fd av mnoh\u00fdch \u013eu\u010foch vyvol\u00e1vaj\u00faci \u00fazkos\u0165.<\/p>\n\n\n\n

A vid\u00edme to na d\u00e1tach sfiriem. V dotaznikoch spokojnosti sa v kolonke \u201e\u010co by mohla firma vylep\u0161i\u0165\u201c komunik\u00e1cia umiest\u0148uje posledn\u00fdch 50 rokov vtop tri. \u010clovek by povedal, \u017ee to budeme ma\u0165 perfektne zm\u00e4knut\u00e9, a ono nie. \ud83d\ude00 Ke\u010f sa potom p\u00fdtate, \u010do t\u00fdm \u013eudia vlastne myslia, zist\u00edte, \u017ee odpove\u010f u\u017e tak jednoduch\u00e1 nie je a potreby sa premie\u0148aj\u00fa na\u010das. Nie je to jednoducho unifikovan\u00e9 ozn\u00e1menie \u201ekomunik\u00e1cia je probl\u00e9m\u201c. Je to \u2013 komunik\u00e1cia je ve\u013ea, je jej m\u00e1lo, nekomunikuj\u00fa sa d\u00f4le\u017eit\u00e9 veci, nekomunikuj\u00fa sa detaily, m\u00e1lo sa komunikuje pre\u010do, ve\u013emi sa komunikuje ako, ve\u013emi sa kritizuje, m\u00e1lo sa oce\u0148uje...<\/p>\n\n\n\n

In\u00fdmi slovami, ide o nato\u013eko komplexn\u00fa t\u00e9mu, \u017ee sa ned\u00e1 jednoducho zar\u00e1mova\u0165 do odpovede \u010dierna-biela. To je napokon probl\u00e9m akejko\u013evek komplexnej t\u00e9my. Len v\u00edkend by n\u00e1m trvalo definova\u0165 v\u0161etky pojmy, aby sme si navz\u00e1jom rozumeli a mohli sme vies\u0165 nejak\u00fa sofistikovan\u00fa debatu.<\/p>\n\n\n\n

Ale to, \u010do si m\u00f4\u017eeme stopercentne v\u0161imn\u00fa\u0165, je, \u017ee komunik\u00e1cia t\u00edmov, ktor\u00e9 predt\u00fdm boli \u010disto len fyzicky na jednom mieste, tak\u017ee inform\u00e1cie prim\u00e1rne pr\u00fadili medzi nimi neform\u00e1lne a pr\u00edpadne nejakou nadstavbou v digit\u00e1lnej podobe typicky napr\u00edklad e-mailom, sa rozprestreli ove\u013ea viac do digit\u00e1lneho sveta. Niektor\u00e9 firmy pre\u0161li na full remote, niektor\u00e9 s\u00fa hybridn\u00e9. \u010cas\u0165 t\u00edmov je online, \u010das\u0165 prezen\u010dne, pr\u00edpadne sa to v r\u00f4znych form\u00e1toch strieda a prelieva. V\u0161etko sa spolu mixuje a ukazuje sa, \u017ee v takej chv\u00edli, ke\u010f m\u00e1me extr\u00e9mne komplexn\u00fd syst\u00e9m pr\u00e1ce, organiz\u00e1ciu pr\u00e1ce a \u0161trukt\u00fary, je viac ako inokedy d\u00f4le\u017eit\u00e9 ma\u0165 upratan\u00e9 v tom, kedy, kde a ako spolu hovor\u00edme.<\/p>\n","protected":false},"featured_media":36770,"template":"","meta":{"_acf_changed":false,"_acf":"","inline_featured_image":false,"footnotes":""},"class_list":["post-38557","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_categories-vzdelavani-rozvoj-sk"],"acf":[],"yoast_head":"\nO komunik\u00e1cii vo firm\u00e1ch so \u0160imonom Steffalom | Sloneek<\/title>\n<meta name=\"description\" content=\"Zistite, ako zlep\u0161i\u0165 komunik\u00e1ciu vo firm\u00e1ch, vyhn\u00fa\u0165 sa chaosu a budova\u0165 efekt\u00edvne t\u00edmy. ???? 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