{"id":50466,"date":"2025-12-11T17:26:01","date_gmt":"2025-12-11T16:26:01","guid":{"rendered":"https:\/\/www.sloneek.com\/?post_type=blog&#038;p=50466"},"modified":"2026-08-13T11:06:38","modified_gmt":"2026-08-13T09:06:38","slug":"moments-that-matter-zamestnanecka-skusenost","status":"publish","type":"blog","link":"https:\/\/www.sloneek.com\/sk\/blog\/moments-that-matter-zamestnanecka-skusenost\/","title":{"rendered":"Moments That Matter: Okamihy formuj\u00face zamestnaneck\u00fa sk\u00fasenos\u0165"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Employee Experience (EX) sa dnes rad\u00ed medzi najd\u00f4le\u017eitej\u0161ie oblasti modern\u00e9ho HR. Kvalitn\u00e1 EX v\u0161ak nevznik\u00e1 t\u00fdm, \u017ee prid\u00e1me benefity alebo zmen\u00edme intern\u00fd proces. EX sa v skuto\u010dnosti tvor\u00ed v okamihoch, ktor\u00e9 maj\u00fa siln\u00fd emocion\u00e1lny dopad na zamestnancov. Pr\u00e1ve t\u00fdm sa hovor\u00ed Moments That Matter (v preklade \u201emomenty, na ktor\u00fdch z\u00e1le\u017e\u00ed\u201c).<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Pod\u013ea v\u00fdskumu Gartner (2024) sa 56 % HR oddelen\u00ed akt\u00edvne zameriava na identifik\u00e1ciu a riadenie Moments That Matter, preto\u017ee pr\u00e1ve tieto momenty rozhoduj\u00fa o tom, ako zamestnanec vn\u00edma firmu, mana\u017e\u00e9ra, t\u00edm aj svoju vlastn\u00fa hodnotu.<\/span><\/p>\n\n\n\n<h2 id=\"kde-sa-pojem-moments-that-matter-vzal\" class=\"wp-block-heading\"><b>Kde sa pojem \u201eMoments That Matter\u201c vzal?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Korene siahaj\u00fa do z\u00e1kazn\u00edckej sk\u00fasenosti (CX). Jan Carlzon, b\u00fdval\u00fd CEO Scandinavian Airlines, u\u017e v roku 1987 definoval \u201emomenty pravdy\u201c \u2013 kr\u00e1tke interakcie, ktor\u00e9 z\u00e1sadne formuj\u00fa vn\u00edmanie zna\u010dky. Po roku 2010 tento koncept pre\u0161iel do HR v\u010faka autorom ako Jacob Morgan, Deloitte Human Capital Trends alebo Josh Bersin, ktor\u00ed za\u010dali opisova\u0165 EX ako s\u00e9riu kritick\u00fdch okamihov po\u010das zamestnaneckej cesty.<\/span><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><span>V rokoch 2023 \u2013 2025 ho formalizuj\u00fa organiz\u00e1cie ako APQC, Gartner alebo Stewart Leadership. V\u0161ade znie spolo\u010dn\u00e1 spr\u00e1va: Moments That Matter s\u00fa najkritickej\u0161ie body, ktor\u00e9 m\u00f4\u017eu zlep\u0161i\u0165 alebo zni\u010di\u0165 cel\u00fd zamestnaneck\u00fd z\u00e1\u017eitok.<\/span><\/p>\n\n\n\n<h2 id=\"co-presne-su-moments-that-matter\" class=\"wp-block-heading\"><b>\u010co presne s\u00fa \u201eMoments That Matter\u201d?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span>\u201eMoments That Matter\u201c s\u00fa emocion\u00e1lne v\u00fdznamn\u00e9 momenty v employee experience, ktor\u00e9 maj\u00fa siln\u00fd dopad na:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>d\u00f4veru,<\/span><\/li>\n\n\n\n<li><span>psychologick\u00e9 bezpe\u010die,<\/span><\/li>\n\n\n\n<li><span>anga\u017eovanos\u0165,<\/span><\/li>\n\n\n\n<li><span>motiv\u00e1ciu,<\/span><\/li>\n\n\n\n<li><span>v\u00fdkon,<\/span><\/li>\n\n\n\n<li><span>rozhodnutie zosta\u0165 alebo od\u00eds\u0165.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Nejde o be\u017en\u00e9 interakcie. S\u00fa to okamihy, ktor\u00e9 si zamestnanec pam\u00e4t\u00e1 ako siln\u00e9 z\u00e1\u017eitky. Moments That Matter s\u00fa spojen\u00e9 s prechodmi (transitions), o\u010dak\u00e1van\u00edm, zmenami, neistotou a emocion\u00e1lne siln\u00fdmi situ\u00e1ciami.<\/span><\/p>\n\n\n\n<h2 id=\"preco-su-moments-that-matter-take-dolezite\" class=\"wp-block-heading\"><b>Pre\u010do s\u00fa Moments That Matter tak\u00e9 d\u00f4le\u017eit\u00e9?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Emocion\u00e1lna sk\u00fasenos\u0165 zamestnanca m\u00e1 priamy vplyv na lojalitu a psychick\u00fa pohodu.<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Buduj\u00fa alebo ni\u010dia d\u00f4veru:<\/b><span> D\u00f4vera sa nevytv\u00e1ra procesmi, ale sp\u00f4sobom, ako sa firma spr\u00e1va v d\u00f4le\u017eit\u00fdch chv\u00ed\u013each.<\/span><\/li>\n\n\n\n<li><b>Ovplyv\u0148uj\u00fa retenciu:<\/b><span> \u013dudia odch\u00e1dzaj\u00fa pre silne negat\u00edvne opakuj\u00face sa momenty. A zost\u00e1vaj\u00fa najm\u00e4 v\u010faka t\u00fdm pozit\u00edvnym.<\/span><\/li>\n\n\n\n<li><b>Ovplyv\u0148uj\u00fa v\u00fdkon:<\/b><span> Podpora v k\u013e\u00fa\u010dov\u00fdch momentoch dramaticky zr\u00fdch\u013euje adapt\u00e1ciu aj time-to-productivity.<\/span><\/li>\n\n\n\n<li><b>Tvoria zamestnaneck\u00fd pr\u00edbeh:<\/b><span> Ke\u010f sa \u010dlovek rozpr\u00e1va s kolegami, zn\u00e1mymi alebo na pohovore inde, rozpr\u00e1va pr\u00e1ve o t\u00fdchto z\u00e1\u017eitkoch. A to priamo ovplyv\u0148uje employer branding.<\/span><\/li>\n<\/ul>\n\n\n\n<h2 id=\"pozitivne-a-negativne-priklady-z-praxe\" class=\"wp-block-heading\"><b>Pozit\u00edvne a negat\u00edvne pr\u00edklady z praxe<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Pozit\u00edvne pr\u00edklady:<\/b><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Pr\u00edklad 1: Prv\u00fd de\u0148 v novej pr\u00e1ci.<\/b><span> Zamestnanec pr\u00edde a v\u0161etko je pripraven\u00e9, \u010dak\u00e1 ho uv\u00edtac\u00ed ritu\u00e1l, t\u00edm ho podporuje, jeho mana\u017e\u00e9r sa o\u0148ho akt\u00edvne zauj\u00edma, prv\u00e9 \u00falohy s\u00fa jasn\u00e9.<br><\/span><b>V\u00fdsledok:<\/b><span> c\u00edti istotu, bezpe\u010die a pocit, \u017ee je v\u00edtan\u00fd.<\/span><\/li>\n\n\n\n<li><b>Pr\u00edklad 2: \u010clovek urob\u00ed chybu.<\/b><span> Mana\u017e\u00e9r zachov\u00e1 pokoj, zist\u00ed, \u010do sa stalo, m\u00e1 rie\u0161enie, ako to opravi\u0165, podpor\u00ed zamestnanca v tom, ako sa z chyby pou\u010di\u0165 a \u010do robi\u0165\/nerobi\u0165 nabud\u00face.<br><\/span><b>V\u00fdsledok:<\/b><span> rastie d\u00f4vera a obaja si buduj\u00fa dobr\u00fd vz\u0165ah.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Negat\u00edvne pr\u00edklady:<\/b><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><b>Pr\u00edklad 1: Komunik\u00e1cia zmeny.<\/b><span> Firma ozn\u00e1mi reorganiz\u00e1ciu chaoticky, bez detailov a bez pr\u00edtomnosti mana\u017e\u00e9rov.<br><\/span><b>V\u00fdsledok:<\/b><span> panika, \u0161pekul\u00e1cie, odchody kvalitn\u00fdch \u013eud\u00ed.<\/span><\/li>\n\n\n\n<li><b>Pr\u00edklad 2: Zle zvl\u00e1dnut\u00fd offboarding.<\/b><span> Zamestnanec sa o v\u00fdpovedi dozvie cez kr\u00e1tku vetu na Teams alebo Slacku.<br><\/span><b>V\u00fdsledok:<\/b><span> siln\u00e9 em\u00f3cie (hnev, pla\u010d), okam\u017eit\u00e1 strata d\u00f4very a ochoty spolupracova\u0165 \u010falej. Negat\u00edvna reput\u00e1cia zna\u010dky.<\/span><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote blockquote--tip is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>TIP: Chcete ma\u0165 offboarding uchopen\u00fd spr\u00e1vne, bez zbyto\u010dnej chaotickej administrat\u00edvy? Vysk\u00fa\u0161ajte Sloneek \u2013 v HR syst\u00e9me n\u00e1jdete aj modul Offboarding, v ktorom m\u00e1te v\u0161etko od \u0161abl\u00f3n, dokumentov a cel\u00e9ho procesu, aby ste na ni\u010d nezabudli.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<h2 id=\"kriticke-moments-that-matter-organizacia-kriza-zmeny\" class=\"wp-block-heading\"><b>Kritick\u00e9 Moments That Matter (organiz\u00e1cia, kr\u00edza, zmeny)<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Pod\u013ea APQC a Stewart Leadership patria medzi najsilnej\u0161ie Moments That Matter:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>reorganiz\u00e1cia,<\/span><\/li>\n\n\n\n<li><span>zmena vedenia,<\/span><\/li>\n\n\n\n<li><span>prep\u00fa\u0161\u0165anie,<\/span><\/li>\n\n\n\n<li><span>incidenty na pracovisku,<\/span><\/li>\n\n\n\n<li><span>zdravotn\u00e9 \u010di bezpe\u010dnostn\u00e9 ohrozenie,<\/span><\/li>\n\n\n\n<li><span>kr\u00edza (povode\u0148, po\u017eiar, evaku\u00e1cia, kyber\u00fatok) a in\u00e9.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Pr\u00e1ve v t\u00fdchto situ\u00e1ci\u00e1ch sa ukazuje <a href=\"https:\/\/www.sloneek.com\/sk\/blog\/holisticke-hr\/\">skuto\u010dn\u00fd charakter firmy<\/a> \u2013 ako komunikuje, ako poskytuje oporu, ako spolupracuje.<\/span><\/p>\n\n\n\n<h2 id=\"ako-zvladnut-citlive-okamihy-dobre\" class=\"wp-block-heading\"><b>Ako zvl\u00e1dnu\u0165 citliv\u00e9 okamihy dobre<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Odpor\u00fa\u010dame d\u00f4kladn\u00fa pr\u00edpravu na dan\u00e9 situ\u00e1cie. Jednou z ciest je vytvori\u0165 si checklisty, aby sa na ni\u010d d\u00f4le\u017eit\u00e9 nezabudlo. Z\u00e1rove\u0148 si pripravi\u0165 dobr\u00fa komunika\u010dn\u00fa strat\u00e9giu a r\u00f4zne scen\u00e1re k situ\u00e1ci\u00e1m, ktor\u00e9 m\u00f4\u017eu nasta\u0165 (najm\u00e4 pri kr\u00edzov\u00fdch situ\u00e1ci\u00e1ch, ako je napr\u00edklad organiza\u010dn\u00e1 zmena alebo ohrozenie zdravia). Uvedieme si 3 pr\u00edklady:<\/span><\/p>\n\n\n\n<h3 id=\"onboarding-checklist\" class=\"wp-block-heading\"><b>Onboarding checklist<\/b><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>Je pripraven\u00fd notebook, pr\u00edstupy a agenda.<\/span><\/li>\n\n\n\n<li><span>Mana\u017e\u00e9r m\u00e1 \u010das a nie je v koloto\u010di m\u00edtingov.<\/span><\/li>\n\n\n\n<li><span>T\u00edm vie, \u017ee nov\u00e1\u010dik prich\u00e1dza a zauj\u00edma sa o neho.<\/span><\/li>\n\n\n\n<li><span>Je dohodnut\u00fd buddy \u2013 kto sa bude nov\u00e1\u010dikovi venova\u0165.<\/span><\/li>\n\n\n\n<li><span>S\u00fa jasn\u00e9 prv\u00e9 \u00falohy.<\/span><\/li>\n\n\n\n<li><span>Je napl\u00e1novan\u00e9 1:1 stretnutie na pravidelnej b\u00e1ze.<\/span><\/li>\n<\/ul>\n\n\n\n<h3 id=\"riesenie-chyby\" class=\"wp-block-heading\"><b>Rie\u0161enie chyby<\/b><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>Upokoji\u0165 situ\u00e1ciu.<\/span><\/li>\n\n\n\n<li><span>Op\u00edsa\u0165 fakticky, \u010do sa stalo.<\/span><\/li>\n\n\n\n<li><span>Pon\u00faknu\u0165 oporu, nie obvinenie.<\/span><\/li>\n\n\n\n<li><span>Spolo\u010dne sp\u00edsa\u0165, \u010do sa d\u00e1 zlep\u0161i\u0165 a neopakova\u0165 nabud\u00face.<\/span><\/li>\n\n\n\n<li><span>Jasn\u00fd follow-up.<\/span><\/li>\n<\/ul>\n\n\n\n<h3 id=\"komunikacia-pri-reorganizacii-organizacnej-zmene\" class=\"wp-block-heading\"><b>Komunik\u00e1cia pri reorganiz\u00e1cii \/ organiza\u010dnej zmene<\/b><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>Podrobn\u00e1 pr\u00edprava.<\/span><\/li>\n\n\n\n<li><span>Jasn\u00e1 komunik\u00e1cia najprv interne (pokia\u013e ide o prep\u00fa\u0161\u0165anie \u2013 komunik\u00e1cia s konkr\u00e9tnymi zamestnancami).<\/span><\/li>\n\n\n\n<li><span>Vysvetlenie, pre\u010do sa to deje \u2013 kontext je k\u013e\u00fa\u010dov\u00fd.<\/span><\/li>\n\n\n\n<li><span>Jasn\u00e1 rola mana\u017e\u00e9rov v komunik\u00e1cii.<\/span><\/li>\n\n\n\n<li><span>Priestor na ot\u00e1zky a otvoren\u00fa diskusiu.<\/span><\/li>\n\n\n\n<li><span>Follow-up po kr\u00e1tkom \u010dase.<\/span><\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote blockquote--tip is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>TIP: H\u013ead\u00e1te do svojej firmy spo\u013eahliv\u00fd <a href=\"https:\/\/www.sloneek.com\/sk\/onboarding\/\">onboardingov\u00fd softv\u00e9r<\/a>? Vysk\u00fa\u0161ajte modul Onboarding od Sloneeka, ktor\u00fd v\u00e1m cel\u00fd proces v\u00fdrazne zjednodu\u0161\u00ed a zautomatizuje. Sloneek vynik\u00e1 jednoduchos\u0165ou a r\u00fdchlou implement\u00e1ciou, v\u010faka \u010domu HR t\u00edm okam\u017eite \u0161etr\u00ed \u010das a m\u00e1 v\u0161etko preh\u013eadne na jednom mieste.<\/strong><\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image alignnone size-full wp-image-50463\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"561\" src=\"https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience.webp\" alt=\"Fotografia dvoch zdraviacich sa kolegov ako pr\u00edklad pozit\u00edvnej zamestnaneckej sk\u00fasenosti.\" class=\"wp-image-50463\" srcset=\"https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience.webp 1000w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-300x168.webp 300w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-768x431.webp 768w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-80x45.webp 80w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-66x37.webp 66w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-576x323.webp 576w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-200x112.webp 200w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-20x11.webp 20w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-30x17.webp 30w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-45x25.webp 45w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-65x36.webp 65w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-68x38.webp 68w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-240x135.webp 240w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-270x151.webp 270w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-180x101.webp 180w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-294x165.webp 294w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-63x35.webp 63w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-61x34.webp 61w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-400x224.webp 400w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-810x454.webp 810w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-690x387.webp 690w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-84x47.webp 84w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-500x281.webp 500w, https:\/\/www.sloneek.com\/wp-content\/uploads\/2025\/12\/employee_experience-800x449.webp 800w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Vrel\u00e9 priv\u00edtanie nov\u00e9ho kolegu je uk\u00e1\u017ekov\u00fdm pr\u00edkladom k\u013e\u00fa\u010dov\u00e9ho okamihu, ktor\u00fd buduje d\u00f4veru a pozit\u00edvnu zamestnaneck\u00fa sk\u00fasenos\u0165 hne\u010f od prv\u00e9ho d\u0148a.<\/figcaption><\/figure>\n\n\n\n<h2 id=\"ako-zacat-vo-firme-pracovat-s-moments-that-matter\" class=\"wp-block-heading\"><b>Ako za\u010da\u0165 vo firme pracova\u0165 s Moments That Matter<\/b><\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><b>Zmapujte employee journey:<\/b><span> Od n\u00e1boru a\u017e po <a href=\"https:\/\/www.sloneek.com\/sk\/slovnik-pojmu\/offboarding\/\">offboarding<\/a>. Identifikujte, \u010do funguje alebo nefunguje, a nastavte si jasn\u00fd pl\u00e1n a priority, \u010do budete rie\u0161i\u0165 a kedy.<\/span><\/li>\n\n\n\n<li><b>Identifikujte emocion\u00e1lne najsilnej\u0161ie momenty:<\/b><span> Pomocou pulse prieskumov, rozhovorov a retrospekt\u00edv zistite, ktor\u00e9 momenty zamestnanci rie\u0161ili alebo rie\u0161ia, a sna\u017ete sa zamyslie\u0165, ako to v bud\u00facnosti rie\u0161i\u0165 inak \/ efekt\u00edvnej\u0161ie.<\/span><\/li>\n\n\n\n<li><b>Ur\u010dite vlastn\u00edkov:<\/b><span> Nie je to len na pleciach HR, je to \u00faloha aj mana\u017e\u00e9rov jednotliv\u00fdch t\u00edmov, ktor\u00ed denne komunikuj\u00fa so svojimi \u013eu\u010fmi a poznaj\u00fa ich najlep\u0161ie. Mal by to by\u0165 pr\u00e1ve mana\u017e\u00e9r, o ktor\u00e9ho sa m\u00f4\u017eu oprie\u0165 a ku ktor\u00e9mu maj\u00fa ma\u0165 najv\u00e4\u010d\u0161iu d\u00f4veru.<\/span><\/li>\n\n\n\n<li><b>Nastavte \u0161tandardy a checklisty:<\/b><span> Jasn\u00e9 o\u010dak\u00e1vania a proces na ka\u017ed\u00fa \u201evyhroten\u00fa\u201c situ\u00e1ciu. Pripravte pravidl\u00e1 a rozdelenie rol\u00ed pre kr\u00edzov\u00fa komunik\u00e1ciu (napr\u00edklad na pracovisku je po\u017eiar \u2013 \u010do maj\u00fa zamestnanci robi\u0165 a na koho sa obr\u00e1ti\u0165).<\/span><\/li>\n\n\n\n<li><b>Merajte a iterujte:<\/b><span> \u010c\u00edm viac d\u00e1t, t\u00fdm lep\u0161ie rozhodnutia \u2013 budete vedie\u0165, \u010do je dobre a kde to viazne.<\/span><\/li>\n<\/ol>\n\n\n\n<h2 id=\"ako-moments-that-matter-merat\" class=\"wp-block-heading\"><b>Ako Moments That Matter mera\u0165?<\/b><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\"><b>Kvantitat\u00edvne<\/b><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>onboardingov\u00fdm <a href=\"https:\/\/www.sloneek.com\/sk\/prieskumy\/\">prieskumom<\/a>,<\/span><\/li>\n\n\n\n<li><span>pulse surveys po m\u00ed\u013enikoch,<\/span><\/li>\n\n\n\n<li><span>retenciou po 3\/6\/12 mesiacoch,<\/span><\/li>\n\n\n\n<li><span>ak\u00e9 s\u00fa <a href=\"https:\/\/www.sloneek.com\/sk\/absencia\/\">absencie<\/a>,<\/span><\/li>\n\n\n\n<li><span>v\u00fdkon a <a href=\"https:\/\/www.sloneek.com\/sk\/slovnik-pojmu\/okr\/\">OKR<\/a> po zmen\u00e1ch.<\/span><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><b>Kvalitat\u00edvne<\/b><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>1:1 rozhovory,<\/span><\/li>\n\n\n\n<li><span>exit interviews,<\/span><\/li>\n\n\n\n<li><span>focus groups,<\/span><\/li>\n\n\n\n<li><span>t\u00edmov\u00e9 retrospekt\u00edvy.<\/span><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.sloneek.com\/sk\/trial\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"453\" src=\"https:\/\/www.sloneek.com\/wp-content\/uploads\/2024\/12\/sloneek-zvladne-hr-venujte-ludom.webp\" alt=\"Sloneek zvl\u00e1dne HR.\u2028Vy sa venujte \u013eu\u010fom.\" class=\"wp-image-38429\" 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(max-width: 1200px) 100vw, 1200px\" \/><\/a><\/figure>\n\n\n\n<h2 id=\"zaver-moments-that-matter-rozhoduju-o-vsetkom\" class=\"wp-block-heading\"><b>Z\u00e1ver: Moments That Matter rozhoduj\u00fa o v\u0161etkom<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Zamestnanci si nepam\u00e4taj\u00fa intern\u00e9 smernice. Pam\u00e4taj\u00fa si okamihy:<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span>ako sa c\u00edtili,<\/span><\/li>\n\n\n\n<li><span>ako sa k nim mana\u017e\u00e9r zachoval,<\/span><\/li>\n\n\n\n<li><span>ako firma komunikovala,<\/span><\/li>\n\n\n\n<li><span>kto bol oporou,<\/span><\/li>\n\n\n\n<li><span>kto ml\u010dal.<\/span><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><span>Dobre zvl\u00e1dnut\u00e9 momenty dok\u00e1\u017eu vytvori\u0165 kult\u00faru d\u00f4very, psychologick\u00e9ho bezpe\u010dia, lojality a anga\u017eovanosti. A zle zvl\u00e1dnut\u00e9 dok\u00e1\u017eu za p\u00e1r min\u00fat zni\u010di\u0165 roky pr\u00e1ce. Firmy, ktor\u00e9 pochopia a vedome riadia Moments That Matter, maj\u00fa obrovsk\u00fa konkuren\u010dn\u00fa v\u00fdhodu.<\/span><\/p>\n","protected":false},"featured_media":50472,"template":"","meta":{"_acf_changed":false,"_acf":"","inline_featured_image":false,"footnotes":""},"class_list":["post-50466","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_categories-tipy-a-triky-sk"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Moments That Matter v employee experience | Sloneek<\/title>\n<meta name=\"description\" content=\"Moments That Matter formuj\u00fa employee experience, d\u00f4veru a retenciu. ???? 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