Senior Solution Engineer

CZ / SK

B2B Contractor

Tired of Sales Over-Promising and You Cleaning Up the Mess?

We’re looking for someone who says “no” to bad deals.
Not a pure Sales Engineer who disappears after the signature. Not a pure Implementation Consultant who never sees a customer until it’s too late.
You’re the technical bridge between what we sell and what we can actually deliver.
Your job? Make sure we sell what we can deliver — and deliver what we promised.

What Makes This Role Different

This is NOT a typical Sales Engineer role.

✅ You report to Head of CX (not Sales)

✅ You own solution quality end-to-end (pre-sales through go-live)

✅ You act as Gatekeeper — protecting delivery teams from bad deals

✅ You do L2 technical support for complex escalations

✅ You care about what happens AFTER the sale

If you’re looking for a pure pre-sales role where you hand off deals and move on — this isn’t it.

1️⃣ Pre-Sales: Support Deals (But Protect Delivery Quality)

Join discovery calls and ask the technical questions Sales won’t think of
Lead Proof of Concepts (PoCs) for complex deals — test the hard stuff, not just the happy path
Run demos that show what’s relevant (not the entire product)
Say “no” to Sales when a solution isn’t feasible or scalable
Explain timelines, risks, and customer responsibilities honestly

2️⃣ Solution Design: The Gatekeeper

Translate business requirements into deliverable solutions
Identify risks, dependencies, and edge cases before we commit
Propose phased approaches when full scope is too risky
Document assumptions clearly so Implementation doesn’t walk into surprises

3️⃣ Clean Handovers: Set CX Up for Success

Create solution briefs with scope, risks, assumptions, customer commitments
Run handover calls with Implementation team
Stay available during implementation for complex technical questions
Review post-implementation outcomes to improve your scoping process

4️⃣ API Consulting & L2 Technical Support

Be the primary technical contact for client developers during implementation
Explain our API docs, webhooks, data structures
Troubleshoot complex integration issues before escalating to Dev
Act as final escalation point for Support before Dev gets involved

5️⃣ Product Mastery & Internal Enablement

Stay current on product capabilities, limitations, and roadmap
Test new features before customer conversations
Share learnings with Sales and CX (“Here’s what breaks in complex integrations”)
Deliver internal training sessions quarterly
Flag product gaps to Product team with structured business cases

✅ Experience: 3-5+ years in Solutions Engineering, Technical Consulting, or Implementation

✅ You’ve “carried a bag” (supported sales) AND “shipped a product” (delivered implementations)

✅ Technical depth: You’re comfortable with APIs, Webhooks, SSO (SAML/OIDC), integrations, data structures

✅ You speak developer: You don’t need to code, but you can hold your own in technical conversations

✅ B2B SaaS experience with mid-market or enterprise deals

✅ You have a Gatekeeper mindset: You’ll push back on Sales to protect delivery quality

✅ Documentation matters to you: You treat it as a first-class deliverable

✅ You care about what happens after the sale — not just closing deals

✅ Language: Fluent Czech/Slovak + B2/C1 English (essential for international clients)

✅ You thrive in hybrid/remote work with high autonomy and accountability

❌ Don’t Apply If…

🛑 You’re a pure Sales Engineer who hands off deals and moves on

🛑 You avoid conflict with Sales at all costs

🛑 You think documentation is “someone else’s job”

🛑 You escalate every technical question to Dev instead of solving it yourself

🛑 You always say “yes” to customers (even when you shouldn’t)

🛑 You need constant hand-holding and external motivation

🛑 You prefer working in silos rather than collaborating across teams

🛑 You’re looking for a 9-to-5 with minimal ownership

🤝 Culture:

No-BS communication: We say what we mean
High autonomy, high accountability: You own your outcomes
Disagree and Commit: Challenge ideas, but commit to decisions
Direct feedback culture: We help each other get better

💰 Transparent compensation:

B2B contract
€3,500 – €4000/month (depending on experience, location, track record)

🎯 Strategic impact:

You’re not just supporting Sales — you’re the technical voice for our revenue growth
Direct influence on Product roadmap through structured feedback
Shape how we scale from 35 to 100 people

🛠️ Tools & perks:

MacBook, phone, co-working allowance
professional development support
Hybrid setup (Prague office available for collaboration)

Still here? Good. Send us your CV and one short example of an expansion or upsell you personally drove — what happened, what you did, what the outcome was. Three to five sentences is enough. No cover letter needed. Show us the work, not the pitch.

If it clicks: