Terms & Conditions

1.1 These Terms & Conditions regulate the conditions of use of the Sloneek software accessible at the website https://www.sloneek.com/terms-and-conditions/.

1.2 For the purposes of these Terms & Conditions:

1.3 By creating a user account, the Customer agrees to these Terms & Conditions;

1.4 The current list and detailed description of the modules of the Service can be found on the website https://www.sloneek.com.

2.1 The Provider shall make the Service available to the Customer in accordance with the applicable subscription, order, written agreement or online plan.

2.2 The current description of the Service, including available modules and features, may be made available on the Provider’s website, in the application, in documentation or in a relevant commercial offer.

2.3 The Customer is responsible for:

2.4 The Provider may improve, modify, update or further develop the Service, provided that such changes do not materially reduce the core functionality of the subscribed Service during the applicable subscription period.

3.1 The Service, including all software, user interfaces, designs, documentation, know-how, trademarks, logos and other intellectual property rights, is owned by the Provider or its licensors.

3.2 Subject to payment of applicable fees, the Provider grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, territorially unlimited right to access and use the Service during the subscription term, solely for the Customer’s internal business purposes.

3.3 The Customer does not acquire any ownership rights in the Service, software, documentation or Provider’s intellectual property.

3.4 The Customer shall not:

4.1 The Customer is entitled to use the Service.

4.2 The Customer undertakes not to use the Service in any way that would infringe the rights of the Provider.

4.3 The Customer shall not use the Service:

4.4 The Provider may suspend or restrict access to the Service if it reasonably believes that the Customer or any User is breaching this Terms and Conditions, compromising security or misusing the Service.

4.5 In case of serious misuse, unlawful activity, security risk, abuse of the Service or conduct causing or capable of causing material harm, the Provider may suspend the Service or terminate the Agreement with immediate effect in accordance with Article 14.3.

4.6 The Customer is not entitled to any compensation in connection with the cancellation of the Customer account.

4.7 The Customer is obliged to ensure that each person to whom Customer allows access to the service will comply with the obligations and restrictions specified in these Terms & Conditions.

5.1 As between the parties, the Customer retains all rights to Customer Data.

5.2 The Provider may access and process Customer Data only to the extent necessary to:

5.3 The Provider shall not sell Customer Data. Unless agreed otherwise, the Provider shall not use any Customer Data to train any artificial intelligence or machine learning models.

5.4 The Provider undertakes to ensure that all Customer Data shall remain within the member states of the European Union and will not be transferred outside of the European Union, except where required by law or agreed with the Customer.

6.1 The websites and the Sloneek Service itself, e‑mail messages, online Services, advertisements and interactive applications may use so-called “cookies” in order to optimize the Services.

6.2 A cookie is a file sent by the Provider to the Customer’s or the User’s browser via our internet server. The purpose of cookies is to enable the Provider’s internet server to provide the Customers or Users with the website and the Service so that their use is adapted to the Customer’s or the User’s habits.

6.3 The Provider uses the following cookies on the www.sloneek.com website:

6.4 The Provider processes essential (functional) cookies on the basis of legal requirements, but in the case of analytical cookies the consent by the Customer or the User is required. The Customer/​User can select their preferences in the so-called cookie bar, which is displayed when visiting the website.

7.1 Use of the Service is charged by the price list published on https://www.sloneek.com/pricing/. The Provider reserves the right to change the price of the Service.

7.2 Payment for the Service is non-refundable. Unless agreed otherwise, the Customer pays for the service in advance annually.

7.3 The minimum number of licenses is 10. Regardless of whether these licenses are used or not.

7.4 All prices quoted are exclusive of VAT. VAT will be added to the price for the service in accordance with the rules, regulations and VAT levels in the specific tax domicile. The Customer shall be solely responsible for the payment of any taxes, duties, tariffs or other charges imposed, levied or collected by or under any governmental authority arising out of the provision of the Services by Provider under the Agreement.

7.5 Where a monthly subscription is agreed between the Parties, payment takes place exclusively by payment card. The price of the monthly subscription is determined by the product of the unit price for the license listed in the price list and the number of active licenses of the Service on the part of the Customer in a given calendar month.

7.6 At the beginning of each monthly payment period, the current number of active licenses is recorded. If additional licenses are added during the active monthly period, their price will be set on a pro-rata basis.

7.7 A tax document (invoice) will be issued by the Provider to the Customer after payment of the prescribed payment. The payment is considered to have been made when the relevant amount is credited to the Provider’s account.

7.8 Annual payment or payments for any billing period other than monthly credit card payments shall take place in advance on the basis of an (advance) invoice. The price of the annual subscription is determined by the product of the unit price for the license specified in the price list and the number of licenses of the Service on the part of the Customer in a given year.

7.9 The Provider issues a deposit to the Customer for the annual order of the Service in advance for 12 months. If the Customer adds additional licenses during the given 12 months, these will be invoiced on pro-rata basis for the period until the end of the license (the last day of the last month of the Order) according to the number of months remaining until the end of the license. (Example: Licenses added as of the 7^th month (i.e. 6 months prior to end of the subscription period) will be invoiced for 6 months in advance).

7.10 The Provider is entitled to suspend the provision of the Service to the extent that the Customer is in arrears with the payment of any amount that the Customer is obliged to pay to the Provider in connection with the use of the Service, although the Customer was notified and requested to pay and was given an additional payment (remedy) period of at least seven (7) days.

7.11 The Customer can terminate the subscription by providing a notice of non-renewal at least 30 days prior to the end of the current subscription period in accordance with Article 14. In such a case, the last subscription period will be charged according to Article 7. Access to the Service will be granted only until the last day of the paid subscription period.

8.1 The Provider shall use commercially reasonable efforts to make the Service available at all times.

8.2 The Provider may perform planned maintenance, updates and upgrades. Where reasonably possible, the Provider shall notify the Customer of planned material interruptions in advance, if possible.

8.3 The Provider is not responsible for unavailability or reduced functionality caused by:

9.1 The Provider does not provide any warranty for the Service. The Service is provided “as it is” without warranty of any kind.

9.2 All risks associated with the use of this Service are borne by the Customer. The Provider is in no case liable for damage caused by the use of the Service, whatever it may be, except for damage caused intentionally or by gross negligence, or where liability cannot be limited under mandatory law.

9.3 The Customer acknowledges that the Service is a tool supporting HR administration and management. The Customer remains responsible for compliance with employment, tax, payroll, data protection and other applicable obligations.

9.4 The Provider is not responsible for the compliance with the applicable legal requirements of the generated documents. It is the Customer’s responsibility to ensure the completeness and accuracy of the documents. The Service is not a legal advice or legal service; such services can be provided only by a legal professional.

9.5 Use of the Service is at the Customer’s own risk. The Provider is not liable for any direct or indirect damage or injury, including loss of stored data, which is the result of the use or inability to use the Service.

9.6 When using the Services, the Customer must refrain from using mechanisms, software, scripts or other procedures that could adversely affect its operation and must refrain from any activity that could allow the Customer or third parties to tamper with or misuse the software or other components forming the Service and to use the Service or any part thereof in a manner that is contrary to its intended purpose.

9.7 The Provider is not responsible for the content of the Customer. The Customer is fully responsible that the content entered by the Customer is correct and does not infringe the rights of third parties.

9.8 If, despite the limitations set forth in this Article 9, the Provider is held liable to compensate the Customer for damages, such liability shall be strictly limited to the amount of fees paid for the Service during the last 30 days of the subscription prior to the event giving rise to the liability, except for damage caused intentionally or by gross negligence.

10.1 In order for the Provider to be able to provide the Service in a quality manner and in accordance with the Terms and Conditions, the Provider processes personal data.

10.2 By accepting these Terms & Conditions, the Provider and the Customer conclude the Data Processing Agreement, available at www.sloneek.com/dpa (the “Data Processing Agreement”). The Data Processing Agreement is an inseparable part of these Terms & Conditions and regulates the processing of the Customer’s personal data (hereinafter, the “Customer’s Personal Data”) by the Provider, as a processor, on behalf of the Customer, as the controller, including the detailed allocation of roles, instructions, processing operations, technical and organisational measures, subprocessors, international transfers, audits, deletion and return of the Customer’s Personal Data.

10.3 The Parties acknowledge that the Provider also processes personal data in its own capacity as a controller, in particular in connection with billing and contact data of the Customer’s representatives or contact persons, visits to the Provider’s website, sending newsletters, participation in the Provider’s events, and for marketing purposes, in accordance with the Privacy Policy, available at www.sloneek.com/privacy-policy, as may be amended by the Provider periodically.

11.1 Unless explicitly agreed otherwise between the Provider and the Customer, at no point and under no circumstances does the Provider use, process, or permit any third party to use Customer Data to train, retrain, or improve artificial intelligence models. Where AI features rely on third-party AI providers, such providers are used exclusively via enterprise/​API environments that do not permit the use of Customer Data for model training.

11.2 The Customer acknowledges that the Provider does not control, review, or monitor the specific prompts, inputs, queries, or Customer Data entered into the Service by the Customer or its Users and thus shall not bear any responsibility or liability for any inputs, prompts, or data provided by the Customer or its Users.

11.3 The Customer may export its data from the Service at any time during the active subscription period. Upon expiration or termination of the licence, the Customer’s access to the Service and to the data stored therein shall immediately cease.

11.4 The Service may include functionalities that use artificial intelligence, machine learning, large language models or similar technologies, including features for HR analytics, reporting, summarisation, recommendations, drafting assistance, data structuring or other supportive outputs.

11.5 The Customer acknowledges that the Service features integrated artificial intelligence (AI) functionalities within various modules, which include, but are not limited to:

The Customer acknowledges and agrees that the use of AI-supported features may involve the processing of personal data. Any such processing of personal data through AI features are governed by the Data Processing Agreement and, where applicable, the Privacy Policy referred to in Article 10.

11.6 AI outputs are generated automatically and are provided for informational and supportive purposes only. AI outputs do not constitute legal, tax, accounting, HR, employment, medical, financial or other professional advice.

11.7 The Customer and Users must not rely solely on AI outputs. The Customer is responsible for verifying the accuracy, completeness, legality, appropriateness and suitability of any AI output before using it.

11.8 Any AI output must be subject to appropriate human review by the Customer or its authorised Users before it is used in decision-making, communication, documentation, employment processes or any other business process.

11.9 AI-supported features are not intended to make autonomous decisions producing legal effects or similarly significant effects concerning individuals. The Customer shall not use AI outputs as the sole basis for employment, HR, disciplinary, remuneration, performance, termination or similar decisions.

11.10 The Customer is responsible for its use of AI-supported features, including the prompts, inputs, Customer Data submitted to AI features and decisions made based on AI-supported outputs. The Customer is responsible for fulfilment of its statutory obligation arising from using AI-supported features.

11.11 The Provider may modify, suspend, limit or discontinue AI-supported features where necessary for technical, legal, compliance, security, operational or commercial reasons.

12.1 The Provider may, at its sole discretion, offer the Customer access to new, beta, pilot, preview, trial or early-access features.

12.2 Such access may be offered by an e‑mail or other medium as determined by the Provider. The specific scope, duration, conditions, limitations and pricing, if any, may be specified in the relevant offer.

12.3 Beta and early-access features are provided on a temporary, non-guaranteed and “as is” basis. The Customer has no legal entitlement to access, continued availability, specific functionality, future release or pricing conditions of such features.

12.4 The Provider may modify, restrict, suspend or withdraw access to beta or early-access features at any time, including without prior notice where reasonable due to technical, legal, security, operational or business reasons.

12.5 Beta and early-access features may be incomplete, experimental or subject to change and may never become part of the generally available Service.

13.1 These Terms & Conditions may be unilaterally amended by the Provider, unless a longer period is stated, changes become effective 14 days after the date of publication of the notice on the change of the contractual agreement.

13.2 The Provider shall notify Customers of material changes by publication on the website, in-app notice, e‑mail or other appropriate communication.

13.3 If the Customer does not agree with material changes, the Customer may terminate the affected subscription before the effective date of the changes. Continued use of the Service after the effective date constitutes acceptance of the amended Terms & Conditions.

13.4 Legal relationships established prior to the effective date of the amended Terms & Conditions shall be governed by the amended Terms & Conditions. However, any rights and claims that arose before the effective date of the amended Terms & Conditions shall remain governed by the previous version of the Terms & Conditions.

14.1 Unless agreed otherwise, subscription periods renew automatically for successive periods of the same duration unless either Party gives notice of non-renewal at least 30 days before the end of the current subscription period.

14.2 If either Party materially breaches any obligation under the applicable law or these Terms & conditions, the other Party has the right to restrict the use of the Service and / or withdraw from the Agreement.

14.3 The Provider may terminate the Agreement with immediate effect in case of:

14.4 In the event of withdrawal from the Agreement by the Provider due to default by the Customer, the Customer is not entitled to a refund of an aliquot part of the price paid for the use of the Service, which shall be deemed earned and are non-refundable, without prejudice to any claims for damages. In the event of withdrawal from the Agreement by the Customer, due to default by the Provider, the Customer is entitled to a refund of an aliquot part of the price paid for the use of the Service.

15.1 The Provider shall maintain regular backups of Customer Data on weekly basis (weekly database backup). The Provider saves always the last 4 backups. Data restoration from backups requested due to Customer error, deletion or incorrect use may be subject to a separate fee. No restoration fee shall apply where restoration is required due to a failure attributable to the Provider.

15.2 The Customer is entitled, 30 days prior to the termination of the final subscription period to download the Customer Data from the Provider’s systems in a workable, structured XLSX format supported by the Provider.

15.3 Upon the termination of the final subscription period the Provider will delete all Customer Data belonging to the Customer, except where retention is required by law. The Provider bears no liability for data lost due to the Customer’s failure to download the data within the designated period according to the section 15.2..

16.1 Neither Party shall be liable for any failure or delay in the performance of its obligations under the Agreement to the extent caused by circumstances beyond its reasonable control, including natural disasters, war, acts of terrorism, civil unrest, governmental measures, epidemics, or cyberattacks not attributable to the affected Party’s failure to implement reasonable security measures (“Force Majeure Event”). The affected Party shall notify the other Party of the Force Majeure Event without undue delay, shall use reasonable efforts to mitigate its effects, and shall resume performance as soon as reasonably possible. A Force Majeure Event does not relieve the Customer of its obligation to pay amounts properly due for Services already provided; lack of funds or inability to connect to the Service (which is otherwise being duly provided) due to any outage or disruption shall not constitute a Force Majeure Event on the part of the Customer. If a Force Majeure Event prevents performance for a continuous period exceeding thirty (30) days, either Party may terminate the affected subscription with immediate effect, in which case the Provider shall refund the Customer a pro-rata portion of any prepaid fees for the unused period.

17.1 The Agreement and any non-contractual obligations arising out of or in connection with it shall be governed by the laws of the Slovak Republic, excluding conflict-of-law rules.

17.2 All disputes arising out of and in connection with the Agreement shall be finally decided by the Arbitration Court attached to the Economic Chamber of the Czech Republic and the Agricultural Chamber of the Czech Republic in accordance with its rules by three arbitrators.

18.1 If any provision of the Terms & Conditions becomes invalid, ineffective or unenforceable, the remaining provisions remain valid and enforceable.

18.2 The Provider may assign or transfer the Agreement to an affiliated company or legal successor. The Customer may not assign the Agreement without the Provider’s prior written consent.

18.3 These Terms & Conditions, together with any applicable order, written agreement, the Data Processing Agreement, the Privacy Policy and service-specific documents, constitute the entire agreement between the Parties regarding the Service. In case of any discrepancies, the documents will take precedence in the following order: written agreement, order, the Data Processing Agreement, the Privacy Policy, service-specific documents, these Terms & Conditions.

18.4 These Terms & Conditions are available in Czech and English language versions. In case of any discrepancies between the language versions, the English version shall prevail.

The Terms & Conditions are valid from 25.9.2026

Sloneek Europe s.r.o.